Service & Support Employee

Do you enjoy working together with your team towards a common goal?
No day is the same on our Service Desk, a dynamic environment.
Here you learn something new every day to achieve the common goal, assisting the customer as correctly as possible.
Are you someone who prioritizes customer focus, can switch gears quickly, work independently, is entrepreneurial, and likes to take initiative? Then get started as a Service & Support Employee!

Tasks

What will you do?

In a team of enthusiastic employees, you are the first point of contact for customers, both by phone and by email. You are responsible for the correct and prompt
registration and handling of questions, requests, and incidents. You are capable of determining the priority of incoming notifications. Notifications that you
cannot resolve yourself, you pass on with a clear description to a second-line employee/department. Through this collaboration, you increase your knowledge, which you can then apply to handling new incoming
notifications. Furthermore, you process employee and absence data that we receive from employers in our back office.

Activities and tasks
• Entering employee and absence data;
• Maintaining incoming and outgoing telephone contacts;
• Analyzing, registering, and prioritizing incoming notifications;
• Resolving questions, requests, and incidents as much as possible yourself;
• Forwarding second-line notifications to the correct department;
• Monitoring progress and evaluating the handling;
• Performing general support tasks.
• Participating in internal projects focused on customer support.

Requirements

• You have at least a completed MBO level 4 education;
• You have knowledge and experience with the Microsoft Office suite (especially Excel and Outlook);
• You possess strong communication skills;
• You enjoy working in a team but can also work well independently;
• You have an excellent command of the Dutch language, both spoken and written;
• You preferably reside in Ridderkerk or the immediate vicinity;
• You are available 32-40 hours per week.

Benefits

What do we offer?
• We offer a good work-life balance: no less than 33 days of leave;
• A delicious and convivial lunch as a fixed part of your workday, together with colleagues AND good coffee;
• We offer a pleasant working atmosphere in a small team;
• After a thorough onboarding period, 1 fixed work-from-home day is a possibility;
• We contribute to maintaining and expanding your knowledge, for example with: courses and knowledge events;
• Our office is easily accessible, both by public transport and by car;
• There is ample free parking in front of the door, and we even have the possibility to charge your electric car directly in front of the door;
• We very regularly have fun staff parties, team activities, and convivial drinks;
• We have recently updated our entire office, which is now modernly and cozily furnished and equipped with all conveniences;
• Travel expenses reimbursement and a good pension scheme;
• You will receive 8% holiday pay;
• Starting salary € 2,575.00 gross per month, excluding holiday pay, depending on education and experience.

Contact
Are you interested in this position and do you believe your experience and skills fit this role well? Then send us your motivation with an extensive CV
to our email address stated on the website. Should you have any questions,
we can be reached by phone at 0180330919 or visit our website.

Acquisition by recruitment and selection agencies in response to this vacancy is not desired.

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