Customer Contact Centre Employee (KCC)

Job features Location Huis ter Heide (Ut) Contract duration 24 months Hours per week 32 - 38 Monthly salary €2,918.00 - €3,679.00 Salary level Burgerschaal IBBAD 05 - Burgerschaal IBBAD 05 Level MBO 3 Field of study Order / peace / safety Job number 77578 Service relationship Temporary appointment with a view to permanent employment Group Citizen Function description One phone call can change everything. From an innocent question to a report with immediate impact on the safety of the Netherlands and its citizens. The Customer Contact Centre (KCC) is responsible for handling all incoming calls from citizens who have questions or concerns about their personal data, security, and other matters. As a KCC employee, you will be the first point of contact for these citizens, providing them with accurate and timely information to help resolve their issues. You will also work closely with other teams within the organization to ensure that all calls are handled efficiently and effectively.