Customer Contact Centre Employee (KCC)

Job vacancy characteristics Location House ter Heide (Ut) Contract duration 24 months Hours per week 32 - 38 Monthly salary €2,918.00 - €3,679.00 Salary level Burgerschaal IBBAD 05 - Burgerschaal IBBAD 05 Level MBO 3 Field Order / peace / safety Job vacancy number 72454 Service relationship Temporary appointment with a view to permanent employment Functiegroep Burger Function description One phone call can change everything. From an innocent question to a report with direct impact on the safety of the Netherlands and its citizens. The Customer Contact Centre (KCC) is looking for a new colleague who, as a customer contact employee, will be responsible for handling incoming calls from customers. This includes answering questions, providing information, and resolving issues in a professional and friendly manner. The KCC is an important point of contact for our customers, where they can report incidents or ask questions about their policy. As a customer contact employee, you will play a key role in ensuring that our customers receive the help they need in a timely and efficient manner. In addition to handling incoming calls, you will also be responsible for processing and resolving issues related to policies and procedures. You will work closely with other employees in the KCC to ensure that all customer inquiries are handled efficiently and effectively. The KCC is an exciting place to work, where you can make a real difference in people's lives. If you are looking for a challenging and rewarding job, then this could be the perfect opportunity for you.