Information Provision and Automation Officer

Vacancy characteristics

Location Utrecht Contract duration Hours per week - 38 Monthly salary €3.838,00 - €5.519,00 Salary level Civil servant scale IBBAD 09 - Civil servant scale IBBAD 09 Level Bachelor – HBO Field of study Technology / production Vacancy number 79837 Employment Temporary appointment with a view to permanent appointment Job group Civilian

Job description

From the role as an Information Provision & Automation Officer, the following tasks include guiding change processes resulting from changes to the IT systems. Broken down by process, these tasks can be specified as identifying, formulating (prioritizing), and analyzing problems within the IT and business operations processes, and monitoring problem resolution.
During new IT releases and changes, you will act as the first point of contact for end-users and line managers of the department. These can be user requests, in which you are the one for business operations advice. Act as the first point of contact for IT service provision. In doing so, you will look for process improvements regarding IT for the department. It is important to have contact with the right key figures.
Gaining insight into the IT business processes of the department and insight into the department's IT landscape (applications; software & hardware) is an important factor. Also, providing future-oriented advice on this.
You will support the head of the section and your colleagues from GWS (ground-based weapon systems) and will also contribute to:
• Responsibility for the execution, evaluation, and coordination of the IT landscape (software & hardware) of the department. In this regard, assessing and querying needs within the department is very important.
• Providing advice on ICT issues and IT-related matters.
• Drafting and evaluating IT manuals that are applicable to the department.
• Responsible contact with IT suppliers within the Ministry of Defence.
• Coordinating and guiding knowledge sharing of IT business operations within the department.
• Onboarding new employees within the department. Rights, ICT resources (hardware & software)
• Consulting and updating work registration systems, such as in Service management ServiceNow, Microsoft, and IAM systems.
Furthermore, you will work closely with your other team colleagues, the department, and various other parts within and outside COMMIT.

Job requirements

• Bachelor’s or Master’s work and thinking level or a demonstrably equivalent combination of education and experience or NLDA;
• knowledge of results-oriented business operations;
• knowledge of IT organization;
• knowledge of IT architecture;
• knowledge of Policy regarding IT process management at Defence;
• knowledge of maintenance, migration, and user management of IT functionality;
• Knowledge of Microsoft Office
• Basic knowledge of project trajectories and change management.

We are also very happy with the following skills, insights, and competencies:
• insight into the structure and way of working of Defence / Commit;
• insight into the use of IT systems;
• insight into communication software;
• skill in working with information systems;
• skill in reporting and being able to query needs;
• skill in expressing oneself well in word and writing.
• Skill in overseeing concurrent projects and short-term tasks
• Skill in working accurately
• Independent, sociable, proactive, and able to build good networks

Employment conditions

Salary level Civil servant scale IBBAD 09 - Civil servant scale IBBAD 09 Salary description Monthly salary €3.838,00 - €5.519,00 Employment Temporary appointment with a view to permanent appointment Contract duration Maximum number of hours per week 38

Other employment conditions

The stated salary is based on your work experience and educational background and is based on a full-time workweek of 38 hours. As of January 1, 2026, the aforementioned salary will increase by 2%.

Defence strongly values personal growth and offers good study facilities, so you are always developing. You will be given ample opportunity to develop yourself and grow.

At Defence, you accumulate 16.33% of your gross salary each month in the Individual Choice Budget. You can use it to buy extra leave hours or for tax purposes.
In addition to a pension scheme with ABP, you will receive a monthly contribution for commuting or you can opt for an public transport subscription with unlimited travel throughout the Netherlands under favorable conditions.

Details

This vacancy is open to both internal and external candidates. If suitable, internal candidates will be given preference.

A security investigation is part of the selection procedure.

A reference check and assessment may be part of the selection procedure.
To be considered for this position, you must be from a country within the European Economic Area. If this is not the case, you must possess a combined residence and work permit (GVVA).

#LI-Hybrid Acquisition is not appreciated. We kindly request you not to send unsolicited offers, calls, or emails. Thank you for your understanding.

More about the job group

Organization name

Ministry of Defence

Organization description

Defence is committed to the interests, welfare, and freedom of the Netherlands. We are active daily at home and abroad. Our global deployment strengthens international cooperation and ensures that people can develop freely. Now and in the future.

Approximately 79 thousand people work directly and indirectly for peace and security at the Ministry of Defence. The ministry consists of the Materiel & IT Command (COMMIT), the Staff Directorate (the department), the Royal Netherlands Navy, the Royal Netherlands Army, the Royal Netherlands Air Force, the Royal Netherlands Marechaussee, and the Defence Support Command (DOSCO).

Defence is one of the largest employers in the Netherlands and exhibits similarities with a large company. The operational commands (sea, land, and air forces), the Marechaussee, DOSCO, and COMMIT resemble operating companies.

Organization URL

www.defensie.nl/organisatie/commit

Department name

Materiel and IT Command

Department description

The Materiel & IT Command (COMMIT) supports the transition to an information-driven and technologically advanced armed forces with the best materiel and IT. Our COMMITment is great to strengthen the crucial role as a strategic partner of the Commander-in-Chief of the Armed Forces, of the operational units, and of international partners. COMMIT increases the impact of support through an integrated and innovative approach to materiel and IT projects, (weapon) system management, and chain logistics.

We invest in the quality of our people and the flexibility and diversity of the workforce. The most important capabilities of COMMIT are the knowledge and experience of our staff. To supply the armed forces with materiel and IT faster, we focus on process and social innovation in addition to technological innovation in project management, procurement and disposal of defence materiel, and personnel and logistical support.

Carrying out innovative projects requires more cooperation with the business community, knowledge institutions, and other government and societal organizations. Under the banner of C-COMMIT as National Armaments Director (NAD), we also develop and strengthen international cooperation in the field of materiel and IT (NATO, EU, multinational, and bilateral).

Mission COMMIT provides the armed forces with the best materiel and the best IT.

Extra COMMIT belongs to everyone and is for everyone. We are convinced that with a diverse and inclusive organization, we can best perform our task of connecting willingness and ability when our staff is a reflection of society. We therefore cordially invite you to apply for this position!

You will soon be working in the Support and Process Management Section. The activities are carried out within the Support section of the Ground-Based Weapon Systems department. The Ground-Based Weapon Systems department aims to guarantee the required functionality and safety of the ground-based weapon systems, as well as to contribute to the agreed and authorized availability of the weapon systems at the lowest possible lifecycle costs. In addition to the head of department, the ground-based weapon systems department includes a Support section and the Weapon Systems & Life Cycle Management (LCM) and Knowledge and Innovation sections.

The Support & Process Management Section facilitates all internal business operations activities of the Ground-Based Weapon Systems department. We have a coordinating role in the acceptance of new work, such as supporting projects and delivering various weapon system products.

The Support and Process Management section is a close-knit and friendly small team of 12 colleagues, who always stand up for each other. There is a pleasant, informal working atmosphere in the Ground-Based Weapon Systems department; we are happy to welcome you! You will naturally work together with the team, but also with other colleagues within the department and various other parts within and outside COMMIT.

Department URL

www.defensie.nl/organisatie/commit

Contact persons

For more information about this vacancy:

Head Sie Support & Process
[email protected]
06-12070587

For more information about the application procedure:

Erik van Trigt, Recruitment Advisor
[email protected]
06-47822419

Location: Utrecht Level: Bachelor – HBO 38 hours per week €3.850 ~ €5.500 salary Technology / production Information Provision and Automation Officer This is what you will do

From the role as an Information Provision & Automation Officer, the following tasks include guiding change processes resulting from changes to the IT systems. Broken down by process, these tasks can be specified as identifying, formulating (prioritizing), and analyzing problems within the IT and business operations processes, and monitoring problem resolution.
During new IT releases and changes, you will act as the first point of contact for end-users and line managers of the department. These can be user requests, in which you are the one for business operations advice. Act as the first point of contact for IT service provision. In doing so, you will look for process improvements regarding IT for the department. It is important to have contact with the right key figures.
Gaining insight into the IT business processes of the department and insight into the department's IT landscape (applications; software & hardware) is an important factor. Also, providing future-oriented advice on this.
You will support the head of the section and your colleagues from GWS (ground-based weapon systems) and will also contribute to:
• Responsibility for the execution, evaluation, and coordination of the IT landscape (software & hardware) of the department. In this regard, assessing and querying needs within the department is very important.
• Providing advice on ICT issues and IT-related matters.
• Drafting and evaluating IT manuals that are applicable to the department.
• Responsible contact with IT suppliers within the Ministry of Defence.
• Coordinating and guiding knowledge sharing of IT business operations within the department.
• Onboarding new employees within the department. Rights, ICT resources (hardware & software)
• Consulting and updating work registration systems, such as in Service management ServiceNow, Microsoft, and IAM systems.
Furthermore, you will work closely with your other team colleagues, the department, and various other parts within and outside COMMIT.

This is what you will get Salary level Civil servant scale IBBAD 09 - Civil servant scale IBBAD 09 Salary description Monthly salary €3.838,00 - €5.519,00 Employment Temporary appointment with a view to permanent appointment Contract duration Maximum number of hours per week 38 This is what else we offer

The stated salary is based on your work experience and educational background and is based on a full-time workweek of 38 hours. As of January 1, 2026, the aforementioned salary will increase by 2%.

Defence strongly values personal growth and offers good study facilities, so you are always developing. You will be given ample opportunity to develop yourself and grow.

At Defence, you accumulate 16.33% of your gross salary each month in the Individual Choice Budget. You can use it to buy extra leave hours or for tax purposes.
In addition to a pension scheme with ABP, you will receive a monthly contribution for commuting or you can opt for an public transport subscription with unlimited travel throughout the Netherlands under favorable conditions.

This is what we ask

• Bachelor’s or Master’s work and thinking level or a demonstrably equivalent combination of education and experience or NLDA;
• knowledge of results-oriented business operations;
• knowledge of IT organization;
• knowledge of IT architecture;
• knowledge of Policy regarding IT process management at Defence;
• knowledge of maintenance, migration, and user management of IT functionality;
• Knowledge of Microsoft Office
• Basic knowledge of project trajectories and change management.

We are also very happy with the following skills, insights, and competencies:
• insight into the structure and way of working of Defence / Commit;
• insight into the use of IT systems;
• insight into communication software;
• skill in working with information systems;
• skill in reporting and being able to query needs;
• skill in expressing oneself well in word and writing.
• Skill in overseeing concurrent projects and short-term tasks
• Skill in working accurately
• Independent, sociable, proactive, and able to build good networks

This is where you will work

The Materiel & IT Command (COMMIT) supports the transition to an information-driven and technologically advanced armed forces with the best materiel and IT. Our COMMITment is great to strengthen the crucial role as a strategic partner of the Commander-in-Chief of the Armed Forces, of the operational units, and of international partners. COMMIT increases the impact of support through an integrated and innovative approach to materiel and IT projects, (weapon) system management, and chain logistics.

We invest in the quality of our people and the flexibility and diversity of the workforce. The most important capabilities of COMMIT are the knowledge and experience of our staff. To supply the armed forces with materiel and IT faster, we focus on process and social innovation in addition to technological innovation in project management, procurement and disposal of defence materiel, and personnel and logistical support.

Carrying out innovative projects requires more cooperation with the business community, knowledge institutions, and other government and societal organizations. Under the banner of C-COMMIT as National Armaments Director (NAD), we also develop and strengthen international cooperation in the field of materiel and IT (NATO, EU, multinational, and bilateral).

Mission COMMIT provides the armed forces with the best materiel and the best IT.

Extra COMMIT belongs to everyone and is for everyone. We are convinced that with a diverse and inclusive organization, we can best perform our task of connecting willingness and ability when our staff is a reflection of society. We therefore cordially invite you to apply for this position!

You will soon be working in the Support and Process Management Section. The activities are carried out within the Support section of the Ground-Based Weapon Systems department. The Ground-Based Weapon Systems department aims to guarantee the required functionality and safety of the ground-based weapon systems, as well as to contribute to the agreed and authorized availability of the weapon systems at the lowest possible lifecycle costs. In addition to the head of department, the ground-based weapon systems department includes a Support section and the Weapon Systems & Life Cycle Management (LCM) and Knowledge and Innovation sections.

The Support & Process Management Section facilitates all internal business operations activities of the Ground-Based Weapon Systems department. We have a coordinating role in the acceptance of new work, such as supporting projects and delivering various weapon system products.

The Support and Process Management section is a close-knit and friendly small team of 12 colleagues, who always stand up for each other. There is a pleasant, informal working atmosphere in the Ground-Based Weapon Systems department; we are happy to welcome you! You will naturally work together with the team, but also with other colleagues within the department and various other parts within and outside COMMIT.

Defence is committed to the interests, welfare, and freedom of the Netherlands. We are active daily at home and abroad. Our global deployment strengthens international cooperation and ensures that people can develop freely. Now and in the future.

Approximately 79 thousand people work directly and indirectly for peace and security at the Ministry of Defence. The ministry consists of the Materiel & IT Command (COMMIT), the Staff Directorate (the department), the Royal Netherlands Navy, the Royal Netherlands Army, the Royal Netherlands Air Force, the Royal Netherlands Marechaussee, and the Defence Support Command (DOSCO).

Defence is one of the largest employers in the Netherlands and exhibits similarities with a large company. The operational commands (sea, land, and air forces), the Marechaussee, DOSCO, and COMMIT resemble operating companies.

Details

This vacancy is open to both internal and external candidates. If suitable, internal candidates will be given preference.

A security investigation is part of the selection procedure.

A reference check and assessment may be part of the selection procedure.
To be considered for this position, you must be from a country within the European Economic Area. If this is not the case, you must possess a combined residence and work permit (GVVA).

#LI-Hybrid Acquisition is not appreciated. We kindly request you not to send unsolicited offers, calls, or emails. Thank you for your understanding.

Feel free to ask your question

For more information about this vacancy:

Head Sie Support & Process
[email protected]
06-12070587

For more information about the application procedure:

Erik van Trigt, Recruitment Advisor
[email protected]
06-47822419