Marketplace Assistant E-Commerce

Melvin & Hamilton is a family-run, international shoe label that has been combining traditional craftsmanship and innovative design for more than 30 years. We stand for handcrafted leather shoes and accessories that are convincing through their attention to detail.

Our Mission: We create products with soul and personality that offer quality and durability at a fair price.

We, as an established e-commerce company with teams in Heidelberg and Paris, rely on short distances, a hands-on mentality, and the passion for an excellent customer experience. We build on a stable history of over 30 years and continuously develop our international markets sustainably.

Become part of our success story and help us shape the future of Melvin & Hamilton!

Aufgaben

About the Position

We are looking for a Marketplace Assistant who will support our growing e-commerce business and ensure a seamless experience for our marketplace partners and end customers.
In this role, you will be responsible for maintaining product data, monitoring orders and payments, coordinating logistics, and customer communication through various channels.
You will work closely with our Senior Marketplace Manager in Paris as well as the teams from Logistics and Marketing to ensure a smooth daily workflow and excellent service.

Your Tasks

1. Product Data Management

• Maintenance and updating of product lists (titles, descriptions, images, specifications) for marketplaces
• Safeguarding data consistency and compliance with marketplace guidelines
• Monitoring and correction of listing errors or content problems
• Support for marketplace special actions

2. Order Management & Processing

• Monitoring the daily order flow across all marketplaces
• Coordination with logistics and warehouse teams for timely deliveries
• Handling logistics problems (e.g., delays, missing or damaged packages)
• Controlling and reconciling payments across various platforms
• Handling payment claims over PSPs and correct processing of refunds

3. Customer Service

• Handling loss cases (NFA), address problems, and open orders
• Handling complaints and returns with quick, customer-oriented solutions
• Safeguarding high service quality and a consistent brand appearance in all communication channels
• Support for end customers

Qualification

Your Profile

• First relevant experience in e-commerce, marketplace environment, or customer service is an advantage
• Excellent communication skills in German and English (fluent in word and writing).
• Organizational talent and attention to detail – you work structured and precise.
• Familiarity with digital tools, ideally including Shopify, Excel/Google Sheets, ticket systems, KI-tools like ChatGPT
• A hands-on mentality, teamwork, and a proactive, solution-oriented working style.

Benefits

What We Offer

• A dynamic, international work environment in a growing e-commerce company
• Flexible working conditions and a friendly, motivated team
• A competitive remuneration with success participation: We reward you with a premium if the year was good.
• Vacation allowance
• Employee discounts on Melvin & Hamilton shoes 🙂

How to Apply & What to Expect

No complicated procedure: We just want you to be motivated and fit in with our team. Show us why!

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