Marine Service Engineer

Assist the Service Manager and Superintendent Engineer with technical input for client interactions such as appraisals, assessments, and post-service comments. Coordinate service schedules with internal project managers, sales associates, and customers to ensure that contractual deadlines and technical specifications are met. Provide training and education to staff and customers, ensuring that proper operational and maintenance procedures are understood and followed. Assist in warranty investigations and claims, coordinating with the warranty department and technical teams to ensure timely resolution. Prepare technical reports, service reports, and other necessary documentation for internal and external use, maintaining accurate records of all service activities. Support the development and improvement of service procedures, identifying and implementing best practices to enhance efficiency and customer satisfaction. Maintain a strong understanding of relevant industry regulations, standards, and safety procedures, ensuring compliance in all service activities. Respond to service-related inquiries and provide technical support to customers, troubleshooting issues and offering solutions. Participate in meetings and communicate regularly with the Service Manager and Superintendent Engineer to provide updates on service activities and address any challenges. Travel to customer sites as needed to perform service activities, installations, and repairs. Perform other duties as assigned by the Service Manager and Superintendent Engineer.