Manager, Technical Support- SASE

Job Description Your Career It’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a SASE Technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s expertise and collaboration with other teams. Your team will work closely with the sales team to provide timely and effective solutions to customers, ensuring their satisfaction and loyalty. You will also be responsible for developing and implementing processes and procedures to ensure efficient and effective technical support, as well as identifying opportunities for process improvements and implementing changes as needed. This role requires strong leadership skills, excellent communication and problem-solving abilities, and a deep understanding of the SASE technology stack.