Manager, Provincial Client Experience

Business Segment: Personal & Private Banking Location: ZA, Free State, Bloemfontein, 173 Nelson Mandela Drive To implement and drive adoption of the client experience minimum standards, frameworks, and rules across CHNW SA value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.) whilst continuing to transition to a platform business. To implement measures that will pro-actively identify, execute, prioritise and measure a consistent approach to client experience. Qualifications Degree in a relevant field (e.g. Business Administration, Marketing, Communications) or equivalent experience. 5-7 years of experience in a similar role, preferably in the financial services industry. Strong understanding of client experience principles and practices. Proven track record of driving change and implementing process improvements. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).