Operations Manager

Operations Manager – Online Store

We are looking for an Operations Manager who will coordinate the operational activities of our online store and will report directly to the company's Administrator.

The main objective of this role is to organize and optimize the activity of all departments, ensure efficient collaboration with external partners, and contribute to the sustainable development of the business by implementing clear and efficient processes.

Main Responsibilities

• coordination and supervision of the activity of departments involved in the functioning of the online store;
• organization and monitoring of daily activity to meet deadlines and objectives;
• collaboration with external marketing, advertising, web development agencies, and other service providers;
• monitoring the performance of external collaborators and tracking project implementation;
• managing relationships with suppliers and negotiating commercial terms when necessary;
• permanent monitoring of stocks and collaboration with involved departments to maintain optimal stock levels;
• daily monitoring of sales and analysis of key performance indicators;
• preparation and updating of operational reports for management;
• organization and archiving of company documents, both in physical and electronic format;
• verification and tracking of commercial and administrative documents;
• identification and implementation of solutions for streamlining internal processes;
• permanent collaboration with the company's Administrator for the implementation of decisions and development directions;
• taking over operational responsibilities so that the Administrator can focus on the strategic development of the business.

What we expect from this person

To transform operational activity into a well-organized, efficient, and predictable system, where each department carries out its activity according to clear procedures, and decisions are made based on data and results.

In the first 6 months, we expect:

• optimization of operational flows between departments;
• implementation of an efficient stock and sales tracking system;
• complete organization of administrative documentation.

In the first year, we expect:

• increase in operational efficiency;
• reduction of administrative and logistical errors;
• improvement of collaboration between the internal team and external partners;
• support for constant sales growth through efficient organization.

You are the right person if

• you have experience in coordinating operational activities;
• you have the ability to efficiently organize and prioritize multiple activities simultaneously;
• you understand how an online store works;
• you have experience in stock management and sales monitoring;
• you can effectively collaborate with suppliers and external partners;
• you have good knowledge of the Microsoft Office suite, especially Excel;
• you are organized, attentive to detail, and results-oriented;
• you have good communication and coordination skills;
• you make data-driven decisions and constantly monitor performance indicators;
• you efficiently manage unforeseen situations and quickly find solutions;
• you take responsibility for the coordinated activity;
• you permanently collaborate with the Administrator and openly communicate all important aspects.

It is an advantage if

• you have at least two years of experience in an operational or coordination role;
• you have worked in an online store or a distribution company;
• you have experience in managing relationships with marketing agencies and external suppliers;
• you have worked with ERP systems, eCommerce platforms, or management software;
• you have experience in preparing operational and financial reports;
• you have participated in the implementation of new processes or the optimization of internal activities.

This role comes with real development opportunities

You will have an essential role in the organization and development of the company. You will coordinate operational activity and directly contribute to process efficiency, team development, and achieving company goals.

We are looking for a balanced, organized, and solution-oriented manager who can coordinate people and projects without losing sight of important details.

The role is not suitable for a disorganized, impulsive person, or for someone who avoids responsibility or communication with management.

You will fit in perfectly if you also believe in

• organization and discipline in daily activity;
• direct and professional communication;
• respect for colleagues, partners, and clients;
• taking responsibility;
• continuous improvement of processes;
• decisions based on results and performance indicators.

We will measure your performance by

• the efficiency of coordinating all departments;
• adherence to deadlines and operational objectives;
• accuracy of stock records and sales reports;
• organization of documents and adherence to administrative procedures;
• quality of collaboration with suppliers and external partners;
• efficiency of implemented processes;
• contribution to the development and growth of the online store's performance.

We will reward you with

• salary negotiated based on experience and skills;
• performance bonuses awarded based on results achieved;
• a minimum of 22 days of annual leave;
• autonomy in organizing your work;
• the opportunity to directly contribute to the company's development;
• a role with real impact on the business results and evolution.