Manager, Logistics Operations

Job description

As the Logistics Manager – QCommerce, you will report directly to the Head of Customer Logistics Optimization and drive the execution and continuous improvement of fast, reliable, and cost-efficient QCommerce logistics. You will play a key role in ensuring seamless delivery performance, enhancing customer experience, and supporting the growth of our QCommerce ecosystem.

Your focus will be on operational delivery, performance monitoring, and cross-functional coordination, helping improve QCommerce service delivery.

What you will do

Drive operational excellence: Drive operational initiatives to ensure on-time, reliable, and cost-efficient delivery performance, meeting service levels for QCommerce partners and customers.
Partner with internal teams: Work closely with Product, Tech, and Customer Experience teams to ensure the right tools, integrations, and processes are in place to support QCommerce operations.
Monitor performance: Own KPI dashboards and regular performance reviews, translating operational data into actionable insights and recommendations.
Cross-functional coordination: Collaborate with regional and local country logistics and QCommerce teams to align operational execution with business objectives.

Required skills

logistics customer experience operations performance monitoring product kpi dashboards tech qcommerce

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