Manager, Expert Services Management

We seek a Manager for our Expert Services organization in EMEA, focused on all aspects of leading a team of Business and Technical Consultants in delivering timely, high-quality work for ServiceNow customers. This includes consultation, advisory guidance, and implementation across the ServiceNow Platform, with a focus on App Engine and core platform capabilities.

What you get to do in this role:

• Provides business and/or technical leadership with our Consultants, Customers, and Partners.
• Leading and growing a team of experts who consult, implement, and configure ServiceNow’s core Platform capabilities, including App Engine, Workflow Data Fabric, AI, Analytics, UX, Security and more, for our customers and in collaboration with our partner ecosystem.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed
• Partner with internal teams to support training, enablement, product management, and best practices organizations.
• Promote continuous improvement practices for delivery/engagement materials
• Manage and prioritize multiple and complex initiatives successfully
• Key Performance Measurements may include but are not limited to:
• Talent recruitment and development
• Drive productivity and utilization of your own work and your teams
• Help to maintain and improve customer satisfaction (CSAT) scores
• Drive ServiceNow product consumption and/or adoption
• Partially customer-facing role with some travel within EMEA