Manager, End User Support [T500-22161]

About T-Mobile: T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience. About TMUS Global Solutions: TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture that values innovation, collaboration, and continuous learning, we are seeking a talented Manager, End User Support to join our team. As a key member of our IT organization, you will be responsible for leading a team of technical support specialists who provide exceptional end-user experience to T-Mobile employees globally. This is an exciting opportunity to leverage your leadership skills, technical expertise, and passion for delivering world-class service to drive business outcomes. Key Responsibilities: • Lead a team of technical support specialists providing end-user support to T-Mobile employees globally. • Develop and implement effective processes and procedures to ensure timely and efficient resolution of end-user issues. • Collaborate with IT teams to resolve complex technical issues and improve overall IT services. • Analyze and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement. • Foster a culture of continuous learning, innovation, and collaboration within the team. • Develop and manage budgets for team operations and projects. • Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve services and processes. Requirements: • Bachelor’s degree in Computer Science, Information Technology, or related field. • 5+ years of experience in technical support leadership or a related role. • Proven track record of successfully leading teams and driving business outcomes. • Strong understanding of IT service management frameworks (e.g., ITIL) and industry standards. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work in a fast-paced environment with multiple priorities and deadlines. • Experience with IT service management tools and technologies (e.g., ServiceNow). Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance.