AquaCorp
2 years ago
Manager (Customer & Call Center Operations)
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Company information
- Company
- AquaCorp
- Location
- Singapore Singapore
- Posted
- 2 years ago
Job description
Manager (Customer & Call Center Operations)
Job no: 512166
Work type: Full Time
Location: Singapore
- Manage daily running of frontline services at counter and call centre as well as manning of institutional e-mails. Some of the duties include staffing and resource planning, daily briefing, monitoring and improving service performance, handling of complaints and escalation; liaising with other departments and organisations; managing service staff capability and coaching.
- Formulate, improve, and spearhead service-related policies, initiatives and processes.
- Analyse and report service-related statistics and report to management.
- Handle and manage ad-hoc projects and assignments such as corporate support services, procurement and contract management.
- Tertiary education with at least 5 years of relevant working experience.
- Working experience in counter service and/or call centre environment in the public sector is preferred.
- Strong communication and interpersonal skills with the ability to build strong working relationships at all levels.
- Pleasant and cheerful personality with customer service oriented mind-set.
- Proven ability to multi-task, with strong planning and organizing skills.
- Meticulous, comfortable with numbers and attention to details.
- Hands-on approach and having a macro sight of the business.
- IT-savvy and proficient in MS Office applications.
Advertised: 05 Mar 2018 Singapore Standard Time
Applications close:
Employee Referral
Required skills
- customer service
- interpersonal skills
- attention to detail
- relationship building
- project management
- communication skills
- reporting
- procurement
- contract management
- data analysis
- public sector
- multi-tasking
- resource planning
- staffing
- planning skills
- organizing skills
- ms office applications
- customer service orientation
- complaint handling
- tertiary education
- call center operations
- escalation management
- service processes
- service performance
- corporate support
- service policies
- frontline services
- interdepartmental liaison
- service initiatives
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