Manager, Continuous Quality Improvement

We are honoured to be again selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status:

Permanent, Full-time (70 hours bi-weekly)
Classification/Salary: Management Band 4, starting at $100,231 - $125,289 annually
Team: Quality Assurance
Location: Flexible within British Columbia, with a designated CLBC office as your primary location (hybrid)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [email protected] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Opportunity

Reporting to the Director, Quality Improvement, and overseeing a team of Quality Improvement professionals, you will be responsible for systemic and continuous quality improvement that enhances service delivery across CLBC operations. This role emphasizes data-driven insights, user-centred design, and strategies to improve effectiveness and efficiency, ensuring services are both impactful and compliant with provincial legislative frameworks.

In this role, you will work with leaders, staff, community members and government bodies to ensure services meet quality standards and achieve measurable outcomes that benefit the individuals and families we serve. To achieve this, you will develop and help implement quality improvement plans, data analytics, and process optimization; consider system change and compliance; lead consultation and internal training; and oversee external partnership development and cross-agency collaboration related to service delivery quality.

This role is ideal for a leader with strong knowledge of community living services who can balance strategic oversight with hands-on support, ensuring that Home Share continues to deliver safe, high-quality, and responsive services across B.C.

Key Responsibilities

• Avoids using a variety of quality improvement approaches (e.g., PDSA cycles, Context-Mechanism-Outcome (CMO) framework, Lean, Six Sigma, etc.) to analyze workflows and optimize processes
• Consults with partners to validate the effectiveness of quality improvements, adjusting based on feedback about service experiences and outcomes
• Conducts root cause and CMO analyses to identify underlying issues and factors impacting service quality and effectiveness across CLBC, particularly in collaboration with partners (e.g., BC corrections, mental health organizations, and parole services)
• Manages a wide variety of data analyses, both quantitative and qualitative, to assess current performance and identify areas for systemic improvement
• Develops key performance indicators (KPIs), metrics, and dashboards to represent the measurable impact of quality improvement initiatives on service delivery
• Ensures quality improvement initiatives align with provincial legislative frameworks, balancing risk assessment with a focus on systemic change that improves providers' service quality and service-users' outcomes
• Leads cross-functional teams in quality improvement initiatives, promoting a collaborative approach to enhancing service quality, client satisfaction, achieving efficiency and eliminating pain points
• Represents CLBC in discussions with BC Corrections, mental health agencies, and other key partners to ensure cross-sector alignment in service improvement

As a people leader, you will

• Supervises, recruits, trains, coaches, and manages the performance of a team of analysts and research leads
• Regularly engages direct reports in 1-on-1s with clear objectives and intended outcomes and provides effective feedback
• Offers guidance, support, and professional development opportunities

About You Will Bring

• A bachelor's degree in business administration (Operations Management or Quality Management focus), Public Health (Health Systems Management), or a related field
• Minimum of 5 -7 years' direct experience in quality improvement, process optimization, and/or continuous improvement, preferably within community services, healthcare, or a related sector
• 2 years of people leadership experience

We're Also Looking For

• A strong understanding of quality improvement approaches such as Lean, Six Sigma, and PDSA cycles, MFI, and process mapping, with experience applying these methods to service delivery; service delivery models, systemic change principles, and the interconnectedness of quality initiatives with overall service effectiveness and efficiency; project management and change management processes to implement and sustain quality improvement initiatives effectively within a multi-partner environment
• A strong ability to maintain a curious mindset, consistently asking and pursuing insightful questions that stimulate innovation
• Ability to establish and maintain effective and collaborative working relationships with interest-holders at every level of the organization and key people, both internal and external to CLBC
• Ability to lead change initiatives and build consensus across diverse teams, with a capacity to adapt improvement efforts to shifting priorities or needs while maintaining a focus on quality outcomes
• Excellent communication and relationship building skills, both verbal and written, with the ability to translate data, concepts, and theory into compelling and understandable presentations

Travel:

Occasional overnight travel within BC

Benefits:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel, cell phones, and more!

Additional Info:

• Successful applicants are subject to a Criminal Record Check
• At CLBC, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness
• This role involves occasional overnight travel to communities within the area of a Community Living Centre
• An eligibility list for internal candidates may be established

Closing date: January 4, 2026

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.