MANAGER COMPLEX HOTELIER

MANAGER COMPLEX HOTELIER

Domeniile Martinutzi | Vințu de Jos, Alba

A memorable experience for customers begins with a well-coordinated team.

Domeniile Martinutzi brings together accommodation, gastronomy, and event experiences, in a concept where the quality of services and attention to each guest make the difference.

We are looking for a Hotel Complex Manager to coordinate and develop the operational activity of Hotel Cardinal, Conacul Rhédey, Restaurant Teresa, and the Event Hall.

You will be responsible for ensuring the efficient functioning of these components, coordinating teams, and maintaining high standards of service and customer experience.

WHAT YOU WILL DO

• Team Coordination: you will participate in recruitment and training, organize the work schedule and shifts, and ensure personnel coverage.
• Operational Management: you will coordinate the activity between Reception, Housekeeping, Kitchen, Restaurant, and Bar, ensuring efficient collaboration between teams.
• Standards and Procedures: you will implement and monitor adherence to work procedures, service, hygiene, and organization standards.
• Financial Performance: you will track operational costs, revenues, and fiscal documents, identify efficiency solutions, and support revenue growth through cross-selling and up-selling.
• Customer Experience: you will promote a customer-oriented organizational culture, monitor reviews, and manage difficult situations and complaints.
• Continuous Improvement: you will identify opportunities to optimize workflows and propose measures to increase service quality and profitability.

WHAT WE EXPECT FROM YOU

• Relevant experience in hotel management, HoReCa, or operational coordination of a complex with multiple activities.
• Experience in coordinating and developing teams.
• Understanding of financial and operational indicators: costs, budgets, revenues, productivity, and profitability.
• Ability to organize workflows and implement procedures.
• Customer orientation and concern for service quality.
• Leadership, organization, communication, and decision-making skills.
• Initiative, responsibility, and results orientation.

WHAT WE OFFER YOU

• A management role with direct responsibility over a complex with diverse activities.
• Autonomy in coordinating and organizing operational activity.
• Involvement in decisions regarding business development and efficiency.
• Direct collaboration with the General Manager and Development Manager.
• The opportunity to contribute to the consolidation and growth of Domeniile Martinutzi.
• Salary package consisting of a fixed salary and a quarterly performance bonus, awarded based on the achievement of established goals and performance indicators.

ARE YOU THE PERSON WHO CAN BRING TEAMS AND EXPERIENCES TOGETHER?

If you have experience in operational management and know how to transform quality standards into concrete results, we want to meet you.