Manager Call Center

We are looking for a dedicated, organized, and performance-oriented Manager Call Center who will join our team in the Customer Services department. If you have excellent communication skills, a positive attitude, and enjoy actively contributing to process optimization and team development, this opportunity may be ideal for you.

🎯Responsibilities

Supervising the activity of agents' teams to maintain a high level of performance and customer satisfaction.

Developing and implementing strategies aimed at improving operational efficiency and service quality.

Organizing and supporting continuous training and instruction sessions to ensure compliance with company standards and promote a client-oriented culture.

Governing conflict situations and solving requests or complaints in a professional and prompt manner.

Monitoring performance indicators, preparing periodic reports, and identifying opportunities for optimization.

✔️ Requirements

Previous experience of at least 3-5 years in a similar role, in the call center environment.

Excellent verbal and written communication skills.

Able to work under pressure and efficiently manage multiple tasks simultaneously.

Paying attention to details and having a strong orientation towards results.

Solid knowledge of operating call center equipment and CRM systems.

🎁 Benefits

Fixed salary

Performance-based bonus

Holiday pay

Lunch vouchers up to the maximum legal value

Transport reimbursement

Dental services discounts, including for family members

Specialized training

Personal development courses

If you want to be part of a dynamic work environment and contribute to improving customer experiences, we invite you to apply. We look forward to getting to know you!