Manager Baggage Systems

In brief

• You don't simply manage assets. You make sure that one of the most complex logistics systems in the Netherlands keeps running and is ready for the future.

• Schiphol's baggage system is in operation 24 hours a day. Meanwhile, it must be maintained, renewed and improved. That requires clear choices, smart collaboration and a manager who does not watch from the sidelines. We are therefore not looking for a caretaker who mainly keeps the shop running. We are looking for an energetic leader who takes responsibility, gets people moving and firmly puts Asset Management Baggage on the map.

• At Schiphol, we work every day on innovation and improvement. In this way we keep the Netherlands moving and create thousands of jobs and opportunities for people.

About the role

As Manager Baggage, you are responsible for the availability, safety, performance and future-proofing of the baggage system. You lead approximately 50 internal and 10 external professionals. How you achieve results within this is up to you. We rely on the way you make decisions with conviction and in doing so truly make the difference. You apply your talents to:

• determining the long-term direction for the baggage system.
• translating strategy into concrete choices, investments and results.
• steering maintenance, renovation and replacement.
• taking ownership of the baggage chain.
• connecting technology, logistics, operations, IT and data.
• bringing pace to decision-making and execution.
• breaking patterns that hinder collaboration or progress.
• addressing people clearly and respectfully.
• actively asking for feedback and showing what you do with it.
• ensuring the organization learns from mistakes and disruptions.

Together with a broad network of stakeholders, you ensure that the baggage system, in which technology and software come together, remains manageable and future-proof. You set the direction, establish priorities and ensure that plans are carried out. You make clear what we are going to do, what we are going to stop and what needs to change. When a problem lies outside your own team, you do not pass it on. You bring the right people together, make interests open for discussion and organize a solution. In the event of a serious disruption, you are visible. You bring calm, make decisions and ensure that operations are restored as quickly as possible. Afterwards, you look beyond the quick fix. You analyze the underlying cause, make it open for discussion and ensure that improvements are actually implemented. You connect Operations, IT, HSE, Projects, airlines, suppliers and market parties. You understand how formal and informal decision-making works. You are politically sensitive, but never lose sight of the result. In addition, you are the figurehead of Asset Management. You make visible what professional Asset Management delivers for travelers, operations and Schiphol as a whole. Outside Schiphol as well, you actively build relationships with suppliers, knowledge partners and market parties.

What you bring

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you know how to maintain calm. Also when pressure is at its highest, and you act forcefully and know how to motivate others to move along. In any case, for this role you have:

• A completed bachelor's or master's degree (hbo or wo) in a technical, logistics or business administration field.
• At least ten years of management experience in asset management, infrastructure, industry, logistics, supply chain or a complex technical environment.
• Experience with large change programs in which technology, operations and organization come together.
• Knowledge of lifecycle management, maintenance strategy, replacement programs and investment decision-making.
• Experience with complex logistics chains and high availability requirements.
• Extensive experience with crisis management, contract management and stakeholder management.
• The ability to visibly position a field or organizational unit and further professionalize it.

What you get

• € 8442 to €12207 gross per month (outside CAO 4-C).
• Variable compensation.
• A mobility allowance that offers you several options, including a lease car.
• To support your development and health, you receive a personal sustainable employability budget (DIB). This budget is 2% of your annual salary. If you start employment after 1 January, the amount is calculated pro rata.

These are just a few of our terms of employment that come with this role (based on a 40-hour work week). Schiphol has even more to offer you. For a full overview of all terms of employment, go to Arbeidsvoorwaarden - Werken bij Schiphol.

About the Team

Schiphol Infrastructure

At Schiphol Infrastructure, we conceive, build and manage all of Schiphol's physical and digital assets. This is our contribution to Schiphol's ambition to be a high-quality and sustainable airport. With more than 800 colleagues, we, together with our chain partners, will deliver more projects in the coming years and tackle maintenance backlogs. In this way, we improve working conditions through the use of robots and lifting equipment, electrify the airside assets, and renew and make sustainable crucial parts such as the C-pier, the baggage basement and climate systems. At the same time, we resolve disruptions and make well-considered investment choices to prepare our infrastructure for the future.

Want to know more?

What are your talents? What dreams do you have? What is your story? We are curious about you and warmly invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the application process? Ask Siemen van Tongeren via [email protected] or +31640847851.
• An assessment is part of the process.
• For the safety of our travelers and colleagues, a security screening is always part of the process. Before employment begins, a Verklaring Geen Bezwaar (VGB, Declaration of No Objection) must be submitted.

About Schiphol Group

With more than 4200 proud colleagues, we are taking an extra step to connect the Netherlands as well as possible with the rest of the world. Innovation, safety and collaboration are paramount in this. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know that:

… Royal Schiphol Group owns and operates Amsterdam Airport Schiphol, Rotterdam The Hague Airport and Lelystad Airport?
.... a total of 68.8 million travelers departed from, via or to Schiphol Airport in 2025?
… as Senior Manager Baggage Systems, you will strengthen the business area Schiphol Infrastructure.