Managed Support Navigator

Are you passionate about our disabled community? Would you like to utilise your skills and knowledge of the health or disability sector in a rewarding role within a collaborative and supportive team?

As a Navigator in our Managed Support team, you will provide outstanding service to all stakeholders involved, to ensure that our clients receive the best possible support. Your organisational skills and person-centered approach will mean that support plans are actioned in a timely manner, allowing our clients to have seamless access to a wide range of services and providers.

We are Kaikaranga. Since 2002, we've been giving people with disabilities access to an array of services designed to make life easier. Best of all, we're growing. This means we can provide a bigger range of services, all geared toward the end result: the best possible life.

About the role …

• Allocate workflow, assessing any potential risks or considerations, in accordance with NASC guidelines.
• Provide crisis response to ensure immediate risk mitigation and comprehensive support for an immediate short-term response.
• Respond with urgency to queries and risks ensuring effective solutions or escalations as required.

• Conduct needs assessments, plan and coordinate support for clients with urgent needs.

• Liaise with clinical teams, specialist services and coordinate comprehensive handovers to case managers for ongoing engagement and long-term planning.
  

• Complete reviews for clients when needed, as well as peer reviews and recommendations for the team.

• Work collaboratively to foster effective communication within the team, along with clear and accurate flow of documentation and information.
  

About you …

• Proven experience in coordinating natural and formal supports and services for people with a range of physical, intellectual and sensory needs.
• A passionate team player who is committed to Kaikaranga values

• Exceptional communication and stakeholder relationship management skills, with the ability to relate to a diverse range of people
• Highly organised with a keen eye for detail and the ability to maintain efficiency and a positive attitude when juggling a busy day.
• Working knowledge of Te Tiriti o Waitangi and able to coach others in its practical, day to day application.

What you will receive …

• A friendly, diverse and supportive team

• Robust systems and IT to support you in your role

• The opportunity for ongoing learning and development, EAP and staff benefits

• Mt Wellington based with flexible working arrangements

In our team, we don't just accept difference - we welcome it, we support it, and we thrive on it because of the strength it brings to our culture, our service and to our communities.

We are proud to be a diverse, equal opportunity workplace. We believe our team should reflect the communities we serve so we welcome applicants with lived experience of disability and diverse backgrounds.

If this role sounds like you, apply now.