Major Incident Manager

Join our banking client as an Incident Management Specialist, where you'll play a critical role in ensuring the timely resolution of complex technology incidents impacting group businesses. Key Responsibilities Manage technology incidents with strong command and control, ensuring clear accountability and swift resolution. Collaborate with Service Operations and Service Recovery teams in the command center to enhance incident management processes, including recognition, logging, assignment, tracking, and closure. Develop and maintain comprehensive incident reports, providing detailed analysis of root cause and corrective actions taken. Foster a culture of continuous improvement by identifying opportunities for process enhancements and implementing changes as needed. Ensure compliance with relevant industry standards and regulatory requirements. Collaborate with stakeholders to develop and implement effective communication strategies during incidents, ensuring timely and accurate information sharing. Develop and maintain relationships with key stakeholders, including IT teams, business leaders, and external partners. Provide expert-level guidance on incident management best practices, process improvements, and technology trends. Stay up-to-date with industry developments and emerging technologies that impact incident management, and apply this knowledge to drive continuous improvement. Participate in training and development programs to enhance skills and stay current with evolving incident management methodologies.