Maitre D', Executive Dining- CIBC

The Maître D plays a critical leadership role in delivering an elevated, discreet, and impeccably executed dining experience aligned with the standards of CIBC Executive Dining. This position is responsible for leading front-of-house service, cultivating exceptional guest relationships, and ensuring every interaction reflects precision, professionalism, and thoughtful hospitality.

Leadership & Team Management

• Recruit, hire, onboard, and retain high-calibre front-of-house professionals.
• Train, mentor, and inspire the dining team to consistently deliver refined, polished service.
• Schedule and coordinate front-of-house staffing to ensure optimal floor coverage and seamless operations.
• Coach and develop the Concierge team as an integral part of the overall guest experience.
• Conduct performance evaluations, provide ongoing coaching, and implement corrective action when required.
• Ensure all front-of-house team members meet grooming, uniform, and professional conduct standards at all times.

The Maître d’ plays a critical leadership role in delivering an elevated, discreet, and impeccably executed dining experience aligned with the standards of CIBC Executive Dining. This position is responsible for leading front-of-house service, cultivating exceptional guest relationships, and ensuring every interaction reflects precision, professionalism, and thoughtful hospitality.

Operational Excellence

• Establish and uphold the highest service standards across all aspects of the dining experience.
• Oversee daily floor operations, ensuring service is smooth, efficient, discreet, and well-paced.
• Manage reservations, seating, and guest flow with precision to maximize comfort and service quality.
• Maintain a strong, visible presence on the floor to oversee service execution and guest satisfaction.
• Conduct regular floor inspections to ensure cleanliness, readiness, and adherence to ambiance standards.
• Ensure full compliance with all health, safety, and hygiene regulations.

Service Standards & Guest Experience

• Act as the primary point of contact for VIP and executive guests, fostering a welcoming, composed, and elegant atmosphere.
• Anticipate guest preferences and personalize service to consistently exceed expectations.
• Address and resolve guest concerns with discretion, professionalism, and sound judgment.
• Collaborate closely with the culinary team to ensure menu presentation, timing, and execution align with service standards.
• Tactfully de-escalate conflicts involving guests or staff, maintaining a calm and respectful environment.
• Uphold and enforce all service standards, policies, and procedures.
• Monitor service pacing, seating times, and dining room flow to avoid delays and maintain an exceptional guest experience.

Continuous Improvement

• Develop and implement training programs to refine service techniques, consistency, and professionalism.
• Regularly review and enhance service procedures and best practices.
• Maintain close communication with management to ensure dining operations align with CIBC’s brand values and expectations.
• Monitor staff attendance, punctuality, and scheduling accuracy.
• Track guest trends, feedback, and preferences to inform service enhancements and menu development.
• Compile and analyze reports related to service quality, guest feedback, and team performance.