Maitre D

Purpose:
As a Maître d’, your role is all about ensuring the restaurant's front-of-house operations run smoothly and creating a welcoming atmosphere for our guests. You're not just a host; you're the face of the restaurant, responsible for providing excellent customer service and memorable dining experiences.

Key Responsibilities

Oversee the team to ensure they offer a warm welcome and assist guests from their arrival to their departure
Train and mentor Food & Beverage attendants to ensure seamless and memorable service
Aid both internal and external guests in making dining reservations
Keep the cash flow smooth as silk with your expertise in the point of sale cashiering system, ensuring accuracy and a balanced till
When challenges arise, your ability to transform obstacles into opportunities stands out. Your approach is a testament to your problem-solving abilities and unwavering positivity
Craft training plans and organise both on and off-the-job training sessions for our dynamic team
Monitor staffing, payroll, cost control, and profit optimisation with a steady hand
Keep a watchful eye on our stock levels and collaborate with the restaurant manager to conduct stocktakes, ensuring timely orders when our pantry runs low
Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance


Skills and Experience

Proven track record in customer service within the hospitality sector
Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
Possession of a valid RSA or an equivalent qualification
Passion for engaging with patrons and collaborating within a team of diverse professionals