Luxury Store Manager - Rinascente

Our client is a well-known international reality in the Luxury world, recognized globally.

For the store located in Rinascente, the company is looking for a Store Manager who will assume overall responsibility for the point of sale, the business, and team development.

The role:

The Store Manager will have overall responsibility for the store, overseeing both commercial performance and people management and development.

The resource will lead a team of 12 people, representing the main point of reference for leadership, motivation, and team growth.

The ideal candidate must be distinguished by a strong ability in People Management and Clienteling: they will be called upon to develop a performance-oriented culture through coaching and the growth of managers and resources, while simultaneously consolidating a solid customer management and development strategy, with particular attention to Top Clients and VIPs.

Main responsibilities

• Assume overall responsibility for the store's business and commercial performance;
• Ensure the achievement of sales objectives through KPI monitoring and the definition of action plans;
• Lead and develop a team of 12 resources
• Develop a strong People Management culture through coaching, feedback, delegation, and skills development;
• Support managers in managing their teams, contributing to their growth as leaders;
• Define individual and team objectives and constantly monitor their performance and results;
• Identify talents and areas for development, building growth paths consistent with business needs;
• Develop and consolidate a strong Clienteling culture within the store;
• Support the team in developing and managing the client book, with particular attention to Top Clients, VIPs, and international clientele;
• Define customer loyalty and development strategies, working on retention, cross-selling, and up-selling;
• Monitor key KPIs related to clienteling and customer portfolio development;
• Directly manage relationships with strategic clients, intervening in high-value moments and the most relevant occasions;
• Coordinate activities dedicated to Top Clients, including events, private appointments, and client engagement initiatives;
• Analyze store performance daily, transforming data into concrete improvement actions;
• Collaborate with Retail, HR, CRM, Marketing, Merchandising, and Operations functions;
• Ensure the correct operational functioning of the point of sale and compliance with company standards;
• Represent the brand to customers and external stakeholders, acting as a Brand Ambassador in the Milanese territory.
• The ideal candidate

Requirements

• Solid experience in Store Manager / Store Director / Department Manager roles in Fashion/Retail and/or Luxury;
• Experience in managing flagship stores and structured teams;
• Previous responsibility in managing and developing managers;
• Strong competence in People Management, coaching, and talent development;
• Proven ability to develop Clienteling and CRM strategies;
• Excellent knowledge of the English language; knowledge of other languages will be considered a plus.

Work location: Milan

Indicative Gross Annual Salary: €55,000 + variable