Logistics Specialist (12m Maternity Leave Contract)

Diva International Inc. (“DIVA”) is looking for a Logistics Specialist (12m Maternity Leave Contract) who will be responsible for coordinating and executing day-to-day logistics activities to ensure the efficient flow of goods and materials across the supply chain. This role manages transportation, customs documentation, EDI processes, and order fulfillment, ensuring timely delivery, cost control, and compliance with quality and regulatory standards. The Logistics Specialist will be the primary owner of retailer disputes, including investigation, documentation, resolution, tracking, and reporting. The Logistics Specialist role is a 12-month maternity leave contract. The role allows for remote work in Ontario, Canada only. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada. The start date of this position will ideally begin in mid-to-late March of 2026. About Us: Founded in 2002, DIVA disrupted the cycle care industry with the DivaCup®, offering a reusable, comfortable, and innovative alternative to disposable menstrual products. As a pioneer in menstrual health and equity, DIVA has spent over two decades challenging taboos, advocating for education, and driving social impact initiatives that improve accessibility to period care worldwide. DIVA’s commitment to conscious wellness extends beyond menstrual care. Guided by science-backed formulations and human-first innovation, DIVA continues to develop vegan, cruelty-free, and premium crafted products that empower individuals to feel informed, confident, and cared for—without stigma. Responsibilities: Shipping & Transportation

• Coordinate domestic and international shipments, ensuring on-time delivery and compliance with carrier and customs requirements.
• Prepare, review, and process shipping documentation, including packing slips, labels, invoices, customs paperwork, and Chamber of Commerce certifications.
• Track shipments, resolve delays, customs holds, freight claims, and other discrepancies, ensuring smooth order fulfillment.

Order Management, EDI, and Inventory Support

• Manage customer purchase orders, ship requests, and related documentation, ensuring accuracy across EDI transactions (invoicing, PO acknowledgments, ASNs, and labeling).
• Maintain up-to-date order status in NetSuite, spreadsheets, and customer portals, and coordinate shipment of samples, donations, and tradeshow materials.
• Resolve order and shipment issues, including tracking discrepancies, RMAs, and shipping adjustments; coordinate return merchandise authorizations and product destruction with full documentation.
• Support inventory accuracy through physical counts, reconciliation follow-ups, and reporting on logistics costs, inventory status, customer orders, and related KPIs.

Retailer Disputes Management (Primary Owner)

• Serve as the main point of contact for retailer logistics-related disputes (e.g., chargebacks, shortages, late delivery claims, compliance infractions).
• Investigate disputes by reviewing PODs, BOLs, ASN records, system logs, warehouse reports, and communication trails.
• Prepare and submit dispute packages, supporting documentation, and evidence for resolution.
• Maintain an organized dispute log and generate monthly dispute reporting for the Director, including trends, root cause insights, and preventive recommendations.
• Partner with the Supply Chain, 3PLs, Sales, and Finance to gather information and prevent future recurring issues.

Quality & Compliance

• Ensure logistics activities comply with company SOPs, quality standards, ISO requirements, and B-Corp policies.
• Recommend and document process improvements for logistics workflows.

Collaboration & Continuous Improvement

• Partner with Sales, Operations, QA, Accounting, and warehouse teams to ensure smooth order fulfillment.
• Participate in monthly warehouse meetings to review performance, identify issues, and recommend improvements.
• Stay current on logistics best practices, regulatory requirements, and technology tools (EDI, NetSuite, portals).

Qualifications:

• 3–5 years of experience in logistics, supply chain, or related field (CPG experience preferred).
• Strong knowledge of domestic and international shipping processes, customs documentation, and HS codes.
• Experience with EDI systems, ERP platforms (e.g., NetSuite), and customer portals.
• Strong organizational and problem-solving skills with ability to manage multiple priorities.
• Excellent communication skills for cross-functional coordination and vendor management.
• Knowledge of freight cost structures and carrier performance management.
• Working knowledge of quality standards and regulatory compliance (ISO, FDA, Health Canada).
• Proficiency in Microsoft Office Suite; advanced Excel skills an asset.
• Detail-oriented, proactive, and adaptable in a fast-paced environment.

About Our Hiring Process: Does this sound like great fit for you? We would love to hear from you. You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process. Why work at Diva International? People are the heart and soul of DIVA, sharing our passion to make a meaningful difference in the world. We empower our employees to shatter societal norms and status quo, raise our standards, so we can grow together and make a great company even better. At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at [email protected] if you require accommodation. Information related to accommodation requirements will be addressed confidentially.

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