Live-Service Game Master

Pearl Abyss, the company behind the highly acclaimed MMORPG Black Desert Online (BDO) — is seeking a high-performing, innovative, results-oriented and customer-obsessed, German-speaking Live-Service Game Master to help accelerate our gaming reach to millions of customers across all screens (PC, Mobile, Console, etc.) in Europe, and specifically Germany . As a Live-Service Game Master you will continuously monitor the game live-service and handle day-to-day live operations task, collect in-game items, manage events, ensure smooth gameplay experience for players, identify and resolve issues, optimize server performance, maintain high level of customer satisfaction, work closely with development team to implement new features and improvements, collaborate with other departments (e.g. marketing, community management) to create engaging experiences for our players. In this role you will be responsible for ensuring the overall quality and stability of the game live-service, as well as driving player engagement through various initiatives.