Live-Service Game Master

Pearl Abyss the company behind the highly acclaimed MMORPG Black Desert Online (BDO) — is seeking a high-performing, innovative, results-oriented and customer-obsessed, English-speaking Live-Service Game Master to help accelerate our gaming reach to millions of customers across all screens (PC, Mobile, Console, etc.) in Europe. As a Live-Service Game Master you will continuously monitor the game live-service and handle day-to-day live operations task, collect in-game issues and player feedback, identify and prioritize key performance indicators (KPIs) for the game's overall health, develop and execute strategies to improve player engagement, retention, and monetization. You will also be responsible for collaborating with cross-functional teams such as Game Development, Marketing, and Customer Support to ensure seamless integration of new features and content into the live-service. Additionally, you will work closely with our Data Analysts to analyze game metrics and provide actionable insights to inform data-driven decision making. If you are a passionate gamer, have a strong understanding of gaming mechanics, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.