Lifestyle Manager - Bilingual Customer Service Representative (Tourism & Concierge)

A Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the pillars of what we do, and we serve high-net-worth individuals (HNW) and ultra-high-net-worth individuals (UHNW) with their leisure travel requests. At Ten, our goal is simple: become the most reliable service business in the world. We deliver our service through a combination of our proprietary and exclusive platform, enabled by technology, and the expertise of our highly trained Lifestyle Managers. Ten is growing rapidly and has ambitious plans to continue innovating, inspiring, and improving the lives of millions of members. As a B Corp Certified company, Ten Lifestyle Group is part of a global community of companies united by a common goal of positively impacting society and the environment.

Would you like to act as a Lifestyle Manager?

As a Lifestyle Manager, you will use your knowledge and experience to serve our clients through various channels, ensuring them the best service, whether it's restaurant reservations, ticket purchases, travel bookings, and more, using our internal data system, research tools, and partnerships with suppliers. Working together with the wider team of Lifestyle Managers, you play a vital role in creating an exemplary concierge experience for our clients, focusing on always exceeding their expectations.

Your main activity will be to provide excellent customer service online, understanding requests and exploring new solutions, whether by phone, email, or chat, always efficient and prompt.

Main activities:

· Responding to client requests directly via phone, email, and chat, attending to response times for each channel;

· Opening orders, tracking, and resolving issues;

· Resolving online requests with clients whenever possible;

· Contacting external suppliers, facilitating services on behalf of clients;

· Ensuring clients are aware of all terms and conditions from our suppliers before executing any transaction;

· Providing occasional support to leadership when needed;

· Supporting requests from clients at other Ten Global offices;

· Accessing the Ten Learning training and development tool during work hours to learn or update knowledge;

· Exploring and comprehending each client's request and using concierge knowledge to propose options that effectively match their needs

Requirements

• Degree in Tourism or related fields
• Advanced English (conversation)
• Experience in customer service
• Availability to work on a 6x1 schedule
• Comprehensive knowledge of the Microsoft Office package.
• Desirable experience in travel agencies, concierge, hospitality, and tourism
• Knowledge of other languages will be an asset
• Commitment to support the fulfillment of Ten's environmental, social, and governance goals and promote adherence to policies.

Benefits

Our colleagues are at the heart of our business, and we promote a culture of recognition and valuation — both through regular evaluations and our annual Extra Mile Awards, where we celebrate those who go above and beyond in their roles. We also encourage all members of our team to incorporate their aspirations and interests into their careers at Ten, and we're present throughout each stage of the journey to support your development.

Get to know the benefits of Ten:

• Competitive salary, according to experience.
• Bimonthly bonuses, meal vouchers, home office allowance, health and dental plans, and referral bonuses (Program).
• Hybrid work model (2 days a week at the office). You can combine remote and in-person work for better quality of life!
• Sabbatical leave: one (1) month of paid sabbatical leave every 5 years, without using annual vacation days.
• Working Holidays: opportunities to travel and work from anywhere in the world!
• Employee discounts: access to excellent discounts on travel and entertainment, just like our members!
• Making part of a global, dynamic, and inclusive team with diversity as its central pillar.
• Real career opportunities in an international company that is agile and constantly growing.

Incentivizing different philosophies, cultures, and experiences. We value diversity and have the commitment to create a workplace environment that is inclusive for our team. This belief unites Ten's teams. All aspects of our relationship — including hiring decisions, promotions, disciplinary measures, or termination — are based on merit, competence, performance, and business needs.