Life Cycle Services Operations Executive

Kardex India Private Limited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive, to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service. PURPOSE OF THE ROLE The Operation Executive serves as the primary point of contact customer support, overseeing all aspects of contract execution from planning to invoicing and reporting. This role is crucial for ensuring revenue continuity and maintaining high levels of customer satisfaction. KEY RESPONSIBILITIES AND EXPECTATIONS * Provide exceptional customer service by responding promptly to customer inquiries, resolving issues in a timely manner, and ensuring that customers are satisfied with the services provided. * Manage and coordinate all aspects of contract execution, including planning, execution, invoicing, and reporting. * Develop and maintain strong relationships with customers to ensure long-term satisfaction and loyalty. * Collaborate with internal stakeholders to identify and resolve any issues or concerns related to contract execution. * Ensure that all contractual obligations are met, and that the customer is satisfied with the services provided. * Identify opportunities for process improvements and implement changes as necessary. * Maintain accurate records of all interactions with customers, including phone calls, emails, and meetings. * Participate in training and development programs to enhance skills and knowledge. REQUIREMENTS AND QUALIFICATIONS * Bachelor's degree in a relevant field such as Business Administration, Operations Management, or related field. * Minimum 3 years of experience in operations management, customer service, or a related field. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Excellent problem-solving and analytical skills. * Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint. * Ability to travel up to 10% of the time. BENEFITS AND COMPENSATION * Competitive salary package. * Comprehensive health insurance. * Retirement plan with employer matching contributions. * Paid time off including vacation days, sick leave, and holidays. * Opportunities for professional growth and development. * Collaborative and dynamic work environment.