CRG Contabilidade e Gestão
5 months ago
Customer Service Leader
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Company information
- Company
- CRG Contabilidade e Gestão
- Location
- Brasil, Sudeste, Estado de São Paulo, Americana Brazil
- Posted
- 5 months ago
Job description
Responsibilities and assignments Lead the Help/N1 team, ensuring the organization of routine and good execution of attendances in telephone channels, WhatsApp, and call center; Follow operational indicators such as volume of calls, SLA, productivity, quality, backlog, response time, and resolution time; Support the team in prioritizing demands, treating critical cases, and escalations to other areas; Ensure that attendances are made with quality, clarity, and...
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