Customer Service Leader – Call Center

Join the world's leading company in engineering and industrial and medical gases! We are looking for your talent to coordinate and supervise transportation operations, ensuring punctual and secure deliveries, complying with regulations and quality standards. Coordinator / Customer Service Leader – Call Center - COVERING MATERNITY LEAVE Location: Tlalnepantla de Baz, Méx., Mexico Mode: On-site Summary of Professional Profile with proven experience in coordinating customer service teams, handling customer complaints, and providing excellent customer service. Key responsibilities include: • Coordinating and supervising transportation operations to ensure punctual and secure deliveries. • Ensuring compliance with regulations and quality standards. • Handling customer complaints and resolving issues promptly. • Providing excellent customer service through effective communication and problem-solving skills. • Collaborating with the team to achieve goals and objectives. Requirements: • Bachelor's degree in a related field (e.g., business administration, logistics). • Proven experience in coordinating customer service teams or similar role. • Excellent communication and problem-solving skills. • Ability to work in a fast-paced environment and prioritize tasks effectively. • Strong attention to detail and organizational skills. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance.