Genesis IT&T Pty Ltd
8 months ago
Level 3 Desktop Support
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Company information
- Company
- Genesis IT&T Pty Ltd
- Location
- Australia, New South Wales, Sydney Region, Sydney Australia
- Posted
- 8 months ago
Job description
Level 3 Desktop Support Engineer – MSP | Norwest, Sydney Snapshot:
On-site (North West, Sydney) | Managed Services environment | BAU + project delivery
Salary: $115k – $135k + super
About the role
An established Sydney-based managed services provider is looking for an experienced Level 3 Desktop Support Engineer to join its operations team. This is a hands-on role combining senior BAU support with project delivery, supporting a varied client base across Microsoft-centric environments.
You’ll operate at the top end of the service desk, owning complex escalations and recurring issues, while also contributing to projects such as migrations, upgrades, remediation work, and environment standardisation.
What you’ll do
On-site in North West Sydney (5 days initially), with flexibility once established. Client site travel as required.
Eligibility
Applicants must be Australian citizens, permanent residents, or hold full working rights.
On-site (North West, Sydney) | Managed Services environment | BAU + project delivery
Salary: $115k – $135k + super
About the role
An established Sydney-based managed services provider is looking for an experienced Level 3 Desktop Support Engineer to join its operations team. This is a hands-on role combining senior BAU support with project delivery, supporting a varied client base across Microsoft-centric environments.
You’ll operate at the top end of the service desk, owning complex escalations and recurring issues, while also contributing to projects such as migrations, upgrades, remediation work, and environment standardisation.
What you’ll do
- Deliver senior-level BAU support, resolving complex L3 incidents and problems
- Act as escalation point for Service Desk and onsite teams
- Contribute to client projects alongside BAU (upgrades, migrations, improvements)
- Support Microsoft infrastructure and modern workplace environments
- Produce clear technical documentation and project handovers
- Participate in an on-call roster (details discussed during process)
- Proven MSP experience in a senior desktop or Level 3 support role
- Strong Microsoft stack capability (M365, Azure, AD, Exchange)
- Solid exposure to networking, servers, and virtualisation
- Comfortable working within MSP tooling for ticketing, monitoring, and documentation
- Strong communication skills in client-facing environments
On-site in North West Sydney (5 days initially), with flexibility once established. Client site travel as required.
Eligibility
Applicants must be Australian citizens, permanent residents, or hold full working rights.
Required skills
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