Yoursoft Alternative
1 year ago
Level 1 User Help Desk Support Agent
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Company information
- Company
- Yoursoft Alternative
- Location
- Proiect / Sezonier Romania
- Posted
- 1 year ago
Job description
Ideal Candidate
Qualifications
- Customer Support, Customer Satisfaction skills
- Technical Support and Analytical Skills
- Excellent Communication skills
- Proficiency in German language
- Ability to work independently and remotely
- Problem-solving and multitasking abilities
- Experience in the tech or software industry is a plus
Job Description
Role Description
This is a temporary, remote role for a Support Agent with proficiency in German.
The Support Agent will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and resolving issues in a timely manner.
Daily tasks include responding to customer emails and calls, troubleshooting technical problems, maintaining accurate records of interactions, and collaborating with team members to improve support processes.
Employment type: Project-based
Duration: 6 weeks (2 weeks onsite in Germany, 4 weeks remote)
Language: German (fluent, spoken and written) – required
This is a temporary, remote role for a Support Agent with proficiency in German.
The Support Agent will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and resolving issues in a timely manner.
Daily tasks include responding to customer emails and calls, troubleshooting technical problems, maintaining accurate records of interactions, and collaborating with team members to improve support processes.
Employment type: Project-based
Duration: 6 weeks (2 weeks onsite in Germany, 4 weeks remote)
Language: German (fluent, spoken and written) – required
About the Company
Yoursoft Alternative offers IT services since 2009 with various core areas to both its international and national middle range and major customers.
IT services: Microsoft Services, Software Packaging/ IT Consulting, Business Consulting, Software Development.
In addition, we are also available to our customer in the areas of Application Compatibility Management and Security Management.
For more open opportunities visit us at www.yoursoftalternative.com
Required skills
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