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Level 1 - Entry Level - Support Engineer with German
Job description
The Ideal Candidate
At Stefanini, we believe in nurturing talent and providing pathways for growth in the IT industry. We are looking for enthusiastic individuals with a passion for technology and excellent communication skills to join us as Entry-Level IT Support Engineers. If you have a solid grasp of English and a desire to learn, we will provide you with comprehensive technical training to set you up for success.
What We’re Looking For:
- English and German Proficiency: Intermediate to advanced level of English and German to communicate effectively with clients.
- Eagerness to Learn: A strong motivation to acquire new knowledge and skills in IT and customer service.
- Customer Service Experience: Previous experience in customer service is a plus, but not required. A positive attitude and willingness to help are what truly matter!
- Communication Skills: Excellent written and verbal communication skills to effectively assist clients and document your work.
Job Description
• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.
Ready to Start Your IT Journey?
If you are passionate about technology and eager to learn, we want to hear from you! Apply today to become part of a company that values your growth and success in the IT industry.
You will be awarded for your success with:
• Attractive salary package;
• Contract for unlimited period of time;
• Up to 27 days Annual Vacation;
• Bonus for referring new colleagues;
• Private Medical subscription;
• Public transportation reimbursement;
• Meal tickets;
• IT and Soft skills training provided by our specialists;
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
• Friendly, fun and young team.
Company Description
Stefanini is a Brazilian company with over 30 years of experience in providing IT services globally, from IT infrastructure outsourcing to software application development. The company is directly present in 40 countries, through its 73 offices worldwide, and has a portfolio of over 500 active clients. Stefanini's clients come from sectors such as financial services, manufacturing, telecommunications, the chemical industry, services, technology, the public sector, and benefit from a complete set of mature and professional services that cover the entire life cycle of an application.
With over three decades of IT expertise, through innovation in technology, digital strategies, and delivery models, we are a one-stop shop for defining and delivering value to both end-users and the business. Stefanini helps its clients turn their digital transformation dream into a successful reality.
We have been on the Romanian market for 14 years and since then we have gathered a team of over 1,600 colleagues in our offices in Bucharest, Sibiu, and Târgu Mureș. Stefanini's approach, "big enough, yet small enough," makes us open, flexible, responsive, and agile, and these are the traits we look for in our people. We believe that happy employees equal happy clients, so we put smiles at the core of our culture, our daily challenges, and our interactions with colleagues and clients. Our hobbies and passions spice up our work environment and keep us positive and productive.
Stefanini has career opportunities locally and worldwide for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a client-oriented person with a "get it done" attitude, come for a coffee and a chat about your future career with us! We have the perfect terrace for that.
Learn more about us on the Stefanini page and join us on Facebook.
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Company information
- Company
- SC STEFANINI ROMANIA SRL
- Location
-
Full time
Romania - Posted
- 2 days ago
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