IT Service & Workplace Leadership (m/w/d)

In this key role, you will be responsible for leading the IT service department and significantly shaping the quality of a complex and growing IT organization. You will act as a central interface between IT, departments, and external partners and develop service processes consistently further. The focus is less on operational ticketing, but rather on steering, optimizing, and sustainable professionalization. A strong personality with high service orientation and strategic thinking is sought.

Tasks

• Total responsibility for IT Service Management including technical and disciplinary leadership of teams
• Steering and further development of Service Desk, Workplace & Client Management, as well as Scan-, Druck- und Output-Services
• Establishment and implementation of an effective Incident- and Problem-Managements
• Introduction and further development of SLA-, KPI- and Service-Reporting-Strukturen
• Ensuring a consistently high service quality across all IT services
• Analysis of weaknesses, derivation of measures, and sustainable problem-solving
• Development and optimization of efficient support and service processes
• Use of automation and establishment of KI-gestützter Serviceprozesse
• Closely working with Infrastructure-, Security- and Application teams
• Steering external service providers and manufacturers
• Strategic further development of the entire IT Service landscape

Qualification

• Degree in Computer Science, Business Informatics or a comparable qualification
• Leadership experience in the IT service-, service desk- or workplace environment
• Fundamental knowledge of IT Service Management (including ITIL, Incident & Problem Management)
• Excellent understanding of modern Workplace- and Microsoft environments as well as Client- and Endpoint-Management
• Experience in building and scaling efficient support organizations
• Outstanding analytical skills and high quality awareness
• Able to connect operational excellence with strategic further development
• Affinity for automation, KI-gestützten services, and modern service platforms
• Clear communication, assertiveness, and strong ownership
• Hands-on mentality with sovereign appearance towards internal and external stakeholders

Benefits

• Unlimited term of employment in a stable and growing organization
• Large scope for design and genuine responsibility in building and further developing the IT Service Management
• Fast decision-making processes and flat hierarchies
• Remuneration up to approximately 80,000 € annual salary
• Hybrid work model
• Schedule regulation and flexible working hours
• Comprehensive benefits such as job ticket subsidy, bike leasing, and corporate health offers
• Internal training and development opportunities

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