Head of Customer Service (m/w/d)

We are a lively community of people with all their facets!

Professionalism, further development, and cohesion are very important to us.

Become part of our team! Become Scanhausler – it's worth it!

As one of the leading prefabricated house manufacturers in Germany with more than 500 employees, we are looking for you as

Head of Customer Service (m/w/d)**

If you have professional experience and are passionate about tackling daily challenges – then we should get to know each other.

Tasks

• Total responsibility for the customer service area, including leadership and further development of a team with currently 14 employees
• You are the point of contact for our builders, in addition to our respective specialist departments, during the planning phase, construction phase, and warranty period, and beyond
• Conducting and evaluating customer satisfaction surveys to continuously improve our processes
• Coordination and processing of customer requests, quality reports, and complaints
• Close cooperation with our specialist departments and construction partners, who are always available as competent contact persons
• Safe handling of our contracts and close coordination with the legal department for complex issues
• Steering and monitoring of the accounts receivable management
• Responsibility for the facility management of our existing model homes and sales offices throughout Germany
• Integration into the planning and implementation of new model home projects

Qualification

• SUCCESSFUL completion of a degree in the field of economics, real estate, construction, or civil engineering, or a comparable qualification with corresponding additional qualifications
• Sovereign demeanor, excellent communication and leadership skills, and a high sense of responsibility
• Structured, self-responsible, and solution-oriented working style, as well as the ability to prioritize complex topics and make decisions
• Fluent German skills in writing and speaking
• Will to shape and interest in the further development of processes, particularly in the context of digitalization and modern service workflows

Benefits

• Open doors, flat hierarchies, and space for your own ideas
• Attractive remuneration
• Modern working environment with high-quality technical equipment; also suitable for mobile working
• Unlimited employment contract in full-time (40 hours) in a company on a growth course
• 30 vacation days, flexible working hours – compatibility of work and family
• A pleasant, family-like working atmosphere
• Vacation allowance as a relaxation allowance
• Christmas bonus in the form of vouchers for our company-owned hotel in Marlow
• Free drinks
• Company-owned, free parking spaces
• Opportunities for further and continuing education
• Company bike leasing (Businessbike)
• Subsidized occupational pension provision
• Discounts and offers over