Head of Business Operations & Development

About the Klinik Teufen Group:

The Klinik Teufen Group (KTG) is an outpatient clinic for psychiatric-psychosomatic treatments with locations in Teufen, Rorschach, and as of autumn 2025, also in Zurich Altstetten.

With around 60 employees, we offer structured, everyday-oriented day clinic therapies for stress-related illnesses, affective and anxiety disorders, as well as chronic pain with psychiatric comorbidity. Our interdisciplinary team combines psychiatry, psychotherapy, and physiotherapy (incl. MTT, medical massages, respiratory therapy) into a holistic approach.

To further develop our growing organization, we are looking for an entrepreneurially minded individual with experience in healthcare operations management, strategy development, and digitalization. You enjoy optimizing structures and processes and developing our group sustainably together with management.

Role Description:

As Head of Business Operations & Development, you will take on a central leadership role within KTG. You will report directly to the Management (GL) and act as a sparring partner for operational, financial, and strategic issues.

Your role combines elements of a COO, CFO, and Business Developer – with a focus on structure, efficiency, and growth.

Tasks

Business Operations & Projects

• Support for Management in improving operational processes (standardization & optimization) at the existing locations
• Project management for branch openings (evaluation, planning, external coordination, budget & deadline responsibility) – We want to grow and are planning several additional locations

Finance & Controlling

• Monthly management reporting & KPI tracking (incl. further development)
• Financial planning, budgeting, and forecasting with Management and the Board of Directors
• Contact person for trust companies, auditors, and external financial service providers

Organization & Personnel

• Support for processes & tools (e.g., applicant management, onboarding, performance)
• Further development of employer branding
• Establishment of modern, digital human resources management

Digitalization & IT

• Responsibility for digital infrastructure & tools (practice software, etc.)
• Coordination of IT service providers
• Identification and implementation of digitalization potentials

Marketing & Communication

• Strategic responsibility for marketing activities with the CEO & external partners
• Further development of website, social media & digital communication
• Planning of events, lectures, and internal events
• Strategic referring physician management in close coordination with management

Support and Relief for CEO

• Operational relief for the CEO with administrative and organizational matters, e.g., organization and preparation of meetings and other appointments, etc.

Qualification

Your Profile

• Completed higher education (university, FH, HF or comparable further education) in Business Administration, Healthcare, or a related field
• Solid, relevant professional experience (min. 5 years), ideally in the healthcare sector or in scaling organizations
• Experience in project management, reporting/controlling, and IT-related topics
• Entrepreneurial thinking, high self-responsibility, high flexibility, and implementation strength
• Excellent communication and coordination skills

Benefits

What awaits you with us

• Entrepreneurial environment with a great deal of creative freedom
• Direct influence on the further development and expansion of the clinic group
• Close collaboration with management and short decision-making paths
• Modern working conditions and flexible location choice (Zurich, Rorschach, or Teufen)