Legal Engineer & Customer Success Lead

Silvernova develops the first digital employee for law firms – the leading solution for complex mandates. As a competent, proactive, and personalized KI-Associate, our technology goes far beyond classical legal assistance systems. VC-financed and strongly growing, we have grown to over 100 law firms within less than ten months, including international large law firms.

Silvernova is used by many lawyers daily and further recommended. We want to pour this customer enthusiasm into scalable structures and support our customers in getting the maximum out of the KI-Associate.

You think entrepreneurially, take ownership, and want to co-create? Then let's definitely talk!

Aufgaben

• Gesamtverantwortung: You lead the CS-Bereich entirely – from developing our Academy over webinars or in-person events to individual customer meetings.
• Prozesse & Skalierung: You develop efficient support processes continuously. You use KI-Tools to process content and support as efficiently as possible without quality loss.
• Content Creation: You create engaging product videos, help center articles, and best practices.
• Adoption & Retention: You analyze usage patterns in law firms and lead measures to measurably increase adoption, satisfaction, and customer loyalty.
• Expansion: You implement systems that drive the internal dissemination of Silvernova in law firms and motivate further recommendations.
• Voice of the Customer: You work closely with Marketing & Sales and the Product Team together and carry customer feedback into the rest of the company. You prioritize feature requests and bugs from the customer perspective.

Qualifikation

• Relevanter Background: You should have a connection to the legal environment – for example, through legal education, work with/for law firms or experience in Legal Tech/Legal Engineering.
• Customer Success & SaaS-Mindset: Ideally, you have already worked in Customer Success (preferably in a startup or SaaS environment) and know how to structure the improvement of adoption, satisfaction, and retention.
• Kommunikation & Beratung: You communicate clearly, empathetically, and professionally – even in challenging situations – and can handle different stakeholders.
• Strukturiertes, nutzerzentriertes Arbeiten: You think in scalable solutions, work organized and self-responsible, and have a good sense of how knowledge, processes, and product usage should be designed to enable measurable customer success.
• Was dich antreibt: The success of our customers stands at the center for you – connected with genuine curiosity about new technologies.
• Wichtiger als „Jahre Erfahrung“: Drive, learning ability, and sense of responsibility are more important to us
• Sprachkenntnisse: German (native speaker level), English (≥ C1)

Benefits

• Attraktive Mitarbeiterbeteiligung: You directly benefit from our participation program. As Silvernova grows, so does your wealth.
• Ownership and Freedom: As a high-growth startup, you can bring in your ideas, try new things, and create real impact in various areas of responsibility. You can quickly take on leadership responsibilities and build your own team.
• Grow beyond yourself: We give you space for entrepreneurial work, so you can personally and professionally develop further. You can quickly assume leadership responsibilities and build your own team.
• Teamkultur: You expect an open, friendly atmosphere with regular team events
• Office-First: Because we believe in genuine exchange and a sense of belonging, you spend at least 3 days a week together in our Munich office
• Arbeitslaptop: We provide you with a work laptop and equipment that you need for productive and comfortable working.
• Wellpass inclusive: You receive access to hundreds of sports, fitness, and wellness offers

Become Legal Engineer & Customer Success Lead at Silvernova!

To the application questions:
Kurze, präzise Antworten reichen aus. Uns interessieren konkrete Erfahrungen, Zahlen und Entscheidungen. Bitte von Standardfloskeln oder generische Antworten – egal ob menschlich oder KI-generiert – absehen.

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