Learning and Development Specialist

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

The Learning & Development Specialist will develop, implement, and conduct learning and development programs for employees.

Duties and Responsibilities

• Assesses learning and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and client representatives
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and clients
• Develops unique training programs to fulfill employees' specific needs to maintain or improve job skills
• Creates or acquires and maintains training procedure manuals, guides, course materials, and job aids
• Presents learning and development programs using various forms and formats, including group discussion, lecture, simulations, and videos
• Maintains records of learning and development activities, attendance, results of tests and assessments, and retraining requirements
• Assesses training materials prepared by Subject Matter Experts or other instructors
• Evaluates program effectiveness through assessments, surveys, and feedback
• Maintains knowledge of the latest trends in learning and development
• Performs other related duties as required
• Ability to travel as needed by clients and projects

Requirements

• Bilingual (English/Spanish) is required
• Excellent interpersonal skills with the ability to work with a wide range of cultural, leadership, and learning styles
• Excellent verbal and written communication skills
• Strong presentation skills
• Adept with a variety of multimedia training platforms and methods
• Ability to evaluate and research training options and alternatives
• Ability to design and implement effective learning and development programs
• Proficient with Microsoft Office Suite and related software programs
• Basic knowledge of timeshare operations, collections techniques and negotiation skills, and Adult Learning principles
• Training certification through Mexican Department of Labor, as needed

Benefits

• Monthly Salary 20,000 MXN
• Grocery tickets 2,000 MXN
• Internet Bonus 1,000 MXN
• Life Insurance
• Medical Insurance
• Dental Insurance
• Labor Benefits