Learning Adminstrator

Learning expert responsible for the day-to-day operational support for NIQ's digital learning content and learning management system acting as a first line of support for end-users and providing program tracking/analytic support using Power BI and Learning Management Systems (LMS). This role involves coordinating training sessions, managing learning resources, and providing administrative support to ensure the smooth operation of the learning and development function.

Responsibilities

• Manage Learning Resources:
  • Maintain and update learning materials, resources, and databases.
  • Ensure that all learning content is current, relevant, and easily accessible to employees.
  • Supports the successful deployment, engagement and adoption of digital learning
  • Troubleshoots user issues with training-related technologies
  • Assists with the management and maintenance of all digital learning resources

• Administrative Support:
  • Provide administrative support to the learning and development team. This includes managing training records, tracking attendance, and preparing reports on training activities and outcomes.
  • Activates and tracks adoption of digital training programs for NIQ associates and customer users
  • Actively manages NielsenIQ’s Learning Management Systems (LMS) and accurately builds/manages learning programs end to end testing set up logic

• Tracking and Monitoring:
  • Creates and manages reporting processes and tracking of content usage for training programs and other projects using LMS analytics and Power BI
  • Track and monitor Instructor Led Training (ILT) session participation and digital training completion through various LME systems.
  • Manage certification communications (internal & client, ensure certifications are accurately reflected across relevant systems, and maintain data integrity for PowerBI reporting.

• Communication& Stakeholder Management:
  • Act as a point of contact for training-related inquiries.
  • Communicate effectively with trainers, participants, and other stakeholders to ensure smooth coordination and delivery of training programs.
  • Work cross functionally with L&D team members, Product Leaders and Customer Success associates to ensure end-user learning needs are met

• Evaluation and Feedback:
  • Assist in the evaluation of training programs by collecting and analyzing feedback from participants.
  • Provide recommendations for improvements based on feedback and evaluation results.

• Coordinate Training Sessions for Academy Programs:
  • Schedule and organize training sessions, workshops, and seminars for Academy programs.
  • Ensure all logistical arrangements are in place, including venue booking, equipment setup, and participant communication.