Decathlontechnology
3 hours ago
Lead Support Engineer SAP (supply chain) - [CDI] (m/f/d)
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Company information
- Company
- Decathlontechnology
- Location
- Lille, Upline, Nord; Paris, Paris Germany
- Posted
- 3 hours ago
Job description
Our "demand & commercialization" team is looking for a LEAD SUPPORT ENGINEER.
Within the PRISM Business Unit, our team is looking for a Country Selection Support Animation Manager (m/f/d) to support and animate the Country Selection process throughout the entire chain, within the Demand Pre-Season & Commercialization teams.
The Country Selection process begins with product choice, range definition, and initial forecasts, followed by supplier sourcing, economic synthesis, and official offer validation. Once validated, stakeholders finalize the Sales & Operations contract, committing to agreed quantities and prices, which ultimately triggers the launch of production and manufacturing orders in SAP. This constitutes the primary scope of end-to-end animation with Business, Product, Ingestion/Engineering, and Data stakeholders.
YOUR FUTURE CONTRIBUTION
On a daily basis, you will serve our business users to ensure the selection process is stable throughout the chain at different times.
Your missions will revolve around these main areas:
- Team Animation: You are asked to animate the support activity, not just resolve tickets, and to do so with a leadership approach, assisting the engineering manager in the team's support collective management.
- Support & Operational Excellence (Run): Receive, analyze, and manage functional and technical incidents/tickets throughout the country selection process, while respecting strict SLAs and OLAs.
- Flow Analysis & Process Discovery: Investigate the root causes of flow or data discrepancies along the functional timeline (from strategy to business execution), build monitoring and SRE dashboards, and provide end-to-end visibility of the process, including existing impacts and bottlenecks.
- Ensure Non-Regression Test Campaigns: During sprints (3 weeks) or releases, you will need to implement a testing strategy encompassing all our processes.
WHAT YOU BRING
- Behavioral Skills (Soft Skills): Leadership and strong functional curiosity to navigate end-to-end country selection processes across teams, the domain, and the digital business unit, strong organizational and communication skills, as well as a customer-oriented mindset.
- Business Skills: Basic understanding of the Supply chain as well as SAP's logistics and retail modules, to quickly ramp up on the selection process.
TECHNICAL STACK
- ERP: SAP ECC, FMS, APO, APR, OpenStack applications
- Flows & API, KAFKA
- Monitoring & Scheduling: Datadog/Splunk (monitoring) & Automic (scheduler)
- AI Skills: Curiosity and AI knowledge are a plus.
- ITSM & Ticketing: SMAX, Jira
WHAT WE OFFER YOU
Hybrid work arrangement (3 days in the office & 2 days remote);
Equipment provided in line with your responsibilities and our societal commitments (Mac or Windows);
A local project team within a global network (potential for international career);
Skills development and support (diversity of projects, internal and external training, etc.);
Remuneration package (employee share ownership, monthly/quarterly bonuses).
OUR COMMITMENT TO INCLUSION AND ACCESSIBILITY
At Decathlon, we recognize the immense value that diversity brings to our teams and we continuously strive to foster and cultivate an inclusive and equitable workplace: which is why Inclusion is one of our Human Fundamentals. We encourage individuals from all backgrounds and abilities to apply, as we are convinced that diversity of thought, culture, identity, and lived experiences makes us stronger.
Decathlon is also committed to providing an inclusive and accessible selection process for all candidates. If accommodations are needed, you can request them via the application form, and this request will be kept confidential. These requests do not affect the outcome of the recruitment process.
DECATHLON DIGITAL
Imagine if technology allowed us to push boundaries and offer unprecedented sports experiences. That's precisely our ambition at Decathlon Digital! We are a team of over 5,000 experts in software engineering, product management, data, cloud, and cybersecurity, spread across Paris, Lille, and Amsterdam. Together, we are creating the largest digital sports platform, leveraging technological innovations to optimize the value chain, design connected experiences, and give a second life to our products.
Let's change the game for good. Our passion for sport guides us, and we want it to endure. That's why we are committed to building a more sustainable technological model, reducing our direct environmental impact, and creating a safe and inclusive space to learn and grow together. Join the team and let's shape the future of sport.
Required skills
- kafka
- organizational skills
- remote work
- training
- leadership
- supply chain
- sap
- operational excellence
- communication skills
- jira
- ai
- inclusion
- customer-oriented
- software engineering
- windows
- cloud
- product management
- datadog
- data
- cdi
- diversity
- api
- cybersecurity
- root cause analysis
- bonuses
- incident management
- splunk
- engineering manager
- mac
- itsm
- sap ecc
- fms
- slas
- hybrid work
- scheduler
- accessibility
- skills development
- sustainable technology
- user support
- prism
- commercialization
- environmental impact
- remuneration package
- sales & operations
- monitoring dashboards
- selection process
- openstack
- ticket resolution
- supplier sourcing
- sprints
- digital platform
- business unit
- data discrepancies
- testing strategy
- run
- releases
- business stakeholders
- accommodations
- apo
- product sourcing
- bottlenecks
- international career
- inclusive space
- apr
- olas
- flow analysis
- test campaigns
- non-regression testing
- equitable workplace
- manufacturing orders
- business execution
- product stakeholders
- automic
- process discovery
- connected experiences
- value chain optimization
- production launch
- technical incidents
- employee share ownership
- sap logistics modules
- lead support engineer
- decathlon digital
- human fundamentals
- smax
- process visibility
- demand pre-season
- country selection
- economic synthesis
- offer validation
- end-to-end animation
- ingestion/engineering
- functional incidents
- functional timeline
- sre dashboards
- functional curiosity
- supply chain understanding
- sap retail modules
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