Lead Support Engineer (f/m/d)

Our Order and Stock Management team is looking for a Support Engineer (f/m/d) - Domain Lead on a permanent contract (CDI) based in Lille.

Passionate about logistics innovation, our team of 10 people designs and operates the global digital solutions that orchestrate Decathlon's order and stock flows. Our impact: ensuring the right product is available at the right time for our stores, warehouses and marketplaces around the world. Our challenges: supporting the group's digital transformation, integrating new business models (circularity, wholesale) and preparing the transition to SAP S/4HANA.

YOUR FUTURE CONTRIBUTION

As a Support Engineer (f/m/d), you will ensure the stability, efficiency and evolution of the tools that orchestrate our orders and stock. Your main missions:

• Run management and user commitments: Organize the daily processing of tickets, guarantee service levels (stock accuracy KPIs, shipping lead times) and provide enhanced support during peaks of commercial activity.

• Incident resolution and continuous improvement: Analyze the root causes of bugs, optimize monitoring (dashboards, control towers) and automate recurring processes using tech tools and AI.

• Transformation projects & SAP: Challenge future features with the product team, support changes to the SAP ECC module (SD/MM) and anticipate the migration path to S/4HANA by 2028.

• Communication & On-call duty: Ensure clear communication with stakeholders during maintenance and take part in on-call rotations for critical functions.

WHAT YOU BRING

• Education & Experience: Engineering degree (ideally in computer science) or equivalent background.

• Business & Technical Expertise: Solid knowledge of supply chain and logistics processes, as well as a first successful experience with SAP modules (SD and MM).

• Automation culture: Appetite for eliminating repetitive tasks, data tracking and integrating AI into operations optimization.

• Soft Skills: Team spirit ("playing as a team"), excellent communication, rigor, priority management and participative leadership.

• Languages: Fluent English essential (daily international context).

TECH STACK

• ERP / Models: SAP ECC (SD & MM modules), path to SAP S/4HANA.

• Monitoring & Flow tracking dashboards, ticketing tools and logistics control towers.

WHAT WE OFFER

• Hybrid work organization (up to 2 days of remote work per week);

• Equipment provided in line with your missions and our social commitments (Mac, Windows or Chromebook);

• A local project team within a global network (international career opportunities);

• Skills development and support (technical certifications from the 1st year, internal/external training, tailored career paths);

• Attractive compensation package (employee shareholding, monthly/quarterly bonuses, group benefits).

OUR COMMITMENT TO INCLUSION AND ACCESSIBILITY

At Decathlon, we recognize the immense value that diversity brings to our teams, and we continually strive to foster and cultivate an inclusive and equitable workplace: this is why Inclusion is one of our Human Fundamentals. We encourage people from all backgrounds and of all abilities to apply, because we are convinced that the diversity of thoughts, cultures, identities and lived experiences makes us stronger.

Decathlon is also committed to offering a selection process that is inclusive and accessible to all candidates. If you need an accommodation, you can request it via the application form; it will be confidential. These requests do not affect the outcome of the recruitment process.

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