Lead Support Engineer (f/m/d)

Our Order and Inventory Management team is looking for a Support Engineer (f/m/d) - Domain Lead on a permanent contract based in Lille.

Passionate about logistics innovation, our team of 10 people designs and operates the global digital solutions that orchestrate Decathlon's order and inventory flows. Our impact: ensuring the availability of the right product at the right time for our stores, warehouses, and marketplaces worldwide. Our challenges: supporting the group's digital transformation, integrating new business models (circularity, wholesale), and preparing the transition to SAP S/4HANA.

YOUR FUTURE CONTRIBUTION

As a Support Engineer (f/m/d), you will guarantee the stability, efficiency, and evolution of our order and inventory orchestration tools. Your main responsibilities:

• Run Management and User Promises: Organize daily ticket processing, ensure service levels (stock accuracy KPIs, shipping deadlines), and provide enhanced support during peak commercial activity.

• Incident Resolution and Continuous Improvement: Analyze root causes of bugs, optimize monitoring (dashboards, control towers), and automate recurring processes using tech tools and AI.

• Transformation Projects & SAP: Challenge future functionalities with the product team, support evolutions of the SAP ECC module (SD/MM), and anticipate the migration trajectory to S/4HANA by 2028.

• Communication & On-call Duty: Ensure clear communication to stakeholders during maintenance periods and participate in on-call rotations for critical functions.

WHAT YOU BRING

• Education & Experience: Engineering degree (preferably in computer science) or equivalent background.

• Business & Tech Expertise: Solid knowledge of supply chain and logistics processes, as well as a successful initial experience with SAP modules (SD and MM).

• Automation Culture: Aptitude for eliminating repetitive tasks, data tracking, and integrating AI into operational optimization.

• Soft Skills: Team spirit ("Playing as a team"), excellent communication, rigor, priority management, and participative leadership.

• Languages: Fluent English is essential (daily international context).

TECHNICAL STACK

• ERP / Models: SAP ECC (SD & MM modules), SAP S/4HANA trajectory.

• Monitoring & Flow monitoring dashboards, ticketing tools, and logistics control towers.

WHAT WE OFFER YOU

• Hybrid work organization (up to 2 days of remote work per week);

• Equipment provided in line with your responsibilities and our societal commitments (Mac, Windows, or Chromebook);

• A local project team within a global network (international career opportunities);

• Skill development and support (technical certifications from the 1st year, internal/external training, tailored paths);

• Attractive compensation package (employee share ownership, monthly/quarterly bonuses, group benefits).

OUR COMMITMENT TO INCLUSION AND ACCESSIBILITY

At Decathlon, we recognize the immense value that diversity brings to our teams, and we continuously strive to foster and cultivate an inclusive and equitable workplace: this is why Inclusion is one of our Human Fundamentals. We encourage people from all backgrounds and with all abilities to apply, as we are convinced that diversity of thought, culture, identity, and lived experience makes us stronger.

Decathlon is also committed to offering an inclusive and accessible selection process for all candidates. In case of need for accommodation, you can request it via the application form, and it will be treated confidentially. These requests do not affect the outcome of the recruitment process.