Lead / Sr. AWS Connect Developer with Salesforce Service Cloud

We are seeking an experienced Lead / Sr. AWS Connect Developer with Salesforce Service Cloud Voice experience to design and build GenAI solutions using Amazon Bedrock and similar platforms. In this role, you will develop AI-powered applications, integrate GenAI models with enterprise systems and ensure secure, responsible AI architectures aligned with regulatory standards.

Responsibilities

• Design and build GenAI solutions using Amazon Bedrock or similar GenAI platforms, including integration with foundation models such as Anthropic Claude and Titan
• Perform prompt engineering and optimization
• Architect RAG (Retrieval Augmented Generation) solutions
• Develop AI-powered applications such as chatbots, copilots, knowledge assistants and document processing solutions
• Evaluate and fine-tune LLM-based use cases for business scenarios
• Integrate GenAI models with enterprise applications and APIs
• Implement secure AI architectures aligned with enterprise and regulatory standards
• Ensure data privacy, model governance and responsible AI practices
• Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud and other systems using APIs, SDKs and AWS services
• Develop custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity
• Configure and maintain AWS services such as Lambda, API Gateway, S3, SQS, SNS and DynamoDB to support integration workflows
• Monitor integration performance, troubleshoot issues and implement optimizations to improve system reliability and efficiency
• Collaborate with cross-functional teams including data engineers, software developers, business analysts and system administrators to define integration requirements and design scalable solutions

Requirements

• 5 to 12 years of experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV) and Verint
• Background in integration projects involving Cerner, Marketing Cloud and AWS services
• Hands-on expertise in AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lambda and API Gateway
• Proficiency in programming languages such as Python, JavaScript or Java for scripting and developing integration solutions
• Skills in API design principles, RESTful APIs and SOAP APIs
• Familiarity with data formats such as JSON and XML