Lead Salesforce Administrator

We are seeking a highly skilled and proactive Lead Salesforce Administrator to own and evolve our Salesforce ecosystem. In this role, you will lead platform administration, drive process improvements, and partner with business and delivery teams to ensure Salesforce supports scalable growth across Sales, Service, Marketing, and Delivery functions in an IT Services environment. Key Responsibilities Own end-to-end administration of Salesforce (Sales Cloud, Service Cloud, and related apps). Lead platform configuration, customization, and optimization for maximum efficiency and user adoption. Collaborate with stakeholders to identify business requirements and develop solutions that meet their needs. Develop and maintain a deep understanding of Salesforce features, functionality, and best practices. Ensure compliance with company policies, industry standards, and regulatory requirements. Drive process improvements by streamlining workflows, automating tasks, and implementing governance models. Partner with delivery teams to ensure seamless integration with other systems and tools. Provide expert-level support for end-users, resolving issues and answering questions in a timely and professional manner. Develop and maintain documentation, training materials, and knowledge base articles to facilitate knowledge sharing and onboarding. Stay up-to-date with the latest Salesforce releases, features, and best practices, applying this knowledge to continuously improve our Salesforce ecosystem. Key Requirements Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience as a Salesforce Administrator, with expertise in Sales Cloud, Service Cloud, and related apps. Strong understanding of Salesforce architecture, data modeling, and integration concepts. Experience with Apex programming language, Visualforce pages, and Lightning components. Familiarity with cloud-based technologies, such as AWS or Azure. Excellent communication, collaboration, and problem-solving skills. Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. Certification in Salesforce Administration (ADM 201) or equivalent is highly desirable. Benefits Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Flexible working hours and remote work options. Access to cutting-edge technologies and tools. Recognition and rewards for outstanding performance.