Lead Receptionist | Lumino Broadway Dental | Full Time

Job Description Role Overview: We are seeking an experienced Receptionist to step into a Lead Receptionist role at Lumino Broadway Dental. In this position, you will lead the front-of-house team within a busy dental practice, ensuring seamless daily operations while delivering an exceptional patient experience. This role is ideal for someone with solid reception experience who is ready to take the next step into a leadership role and support a high-performing team. Key Responsibilities Lead and manage the front-of-house team, including scheduling, training, and performance management. Develop and implement processes to improve patient flow, reduce wait times, and enhance overall patient satisfaction. Collaborate with dentists, hygienists, and other staff members to ensure seamless communication and coordination of patient care. Provide exceptional customer service by greeting patients, answering phone calls, and responding to emails in a timely and professional manner. Maintain accurate records and reports, including patient information, appointment schedules, and financial transactions. Ensure compliance with all relevant laws, regulations, and company policies. Develop and maintain relationships with patients, referring dentists, and other stakeholders to promote the practice and drive growth. Key Requirements: 2+ years of experience in a receptionist or leadership role; High school diploma or equivalent required; Bachelor's degree preferred; Excellent communication, organizational, and leadership skills; Ability to work effectively in a fast-paced environment; Strong attention to detail and ability to maintain confidentiality; Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Familiarity with dental practice management software an asset. Benefits: Competitive salary and benefits package; Opportunities for professional growth and development; Collaborative and dynamic work environment; Recognition and rewards for outstanding performance.