Lead GenAI Engineer

We are seeking a Lead GenAI Engineer to architect, develop, and manage agentic AI solutions on Amazon Bedrock AgentCore as part of a contact center transformation initiative. The consultant will lead the implementation of multi-agent workflows, craft LLM-driven conversational experiences, and connect these solutions with Amazon Connect.

Responsibilities

• Architect and build multi-agent workflows on Amazon Bedrock AgentCore to coordinate complex, automated business operations
• Develop agentic AI systems that leverage tool use, memory handling, and orchestration techniques to support autonomous, context-driven agent actions
• Craft prompt engineering approaches and context assembly methods tailored for large-scale production environments
• Connect agentic AI functionality with Amazon Connect contact center workflows to strengthen customer interaction automation
• Build LLM-driven applications powered by Amazon Bedrock foundation models to deliver robust, scalable generative AI features
• Construct RAG (Retrieval-Augmented Generation) pipelines and knowledge base connections to keep model outputs accurate and current
• Create and launch conversational AI experiences for customer-facing platforms, ensuring smooth and intuitive interactions
• Establish guardrails, safety mechanisms, and compliance protocols to support responsible and secure AI usage
• Roll out solutions through AWS serverless offerings, such as Lambda, Step Functions, and API Gateway, to construct efficient and scalable architectures
• Develop evaluation frameworks to consistently monitor model and prompt performance and confirm readiness for deployment
• Set up observability tools and fine-tune solutions for optimal cost and latency in live environments
• Partner with customer stakeholders to collect requirements, incorporate feedback, and refine solutions across the project timeline

Requirements

• At least 5 years of relevant experience in AI/ML engineering positions
• A minimum of one year of experience leading and overseeing teams
• Practical experience with Amazon Bedrock for creating and launching generative AI applications
• Demonstrated background in generative AI/LLM application development, covering prompt design, foundation model integration, and building production-ready AI features
• Track record of constructing agentic and multi-agent workflows that support autonomous task completion, tool integration, and coordination across multiple AI agents
• Advanced Python skills for building ML/AI applications, encompassing data handling, model integration, and API creation
• Strong grasp of AWS serverless architecture, including tools like Lambda, Step Functions, and API Gateway, for developing scalable and dependable cloud-based solutions
• Strong English communication abilities (B2 level or above)

Nice to have

• Background in Amazon Connect integration for developing and improving contact center automation and customer service processes
• Exposure to Bedrock AgentCore for building and overseeing sophisticated multi-agent orchestration and agentic AI systems
• Understanding of MLOps/LLMOps methodologies for handling the complete ML/AI model lifecycle, from deployment and monitoring to versioning and ongoing enhancement in live settings