Lead Assistant Manager - Facilities

Employment type:Regular

Employment time:Full-time

Percentage of time the position involves travel:0%

Percentage of time the position allows for working off-site:0%

Job category:Management

Job industry:Other - Not Specified

Description

We are hiring a Facilities Lead Assistant Manager for managing the day-to-day operations of the Facilities function at EXL, ensuring efficient & timely support to all employees & operations. The position involves monitoring compliance with all requirements for health and safety at work, maintenance of the company's equipment, and administrative assistance in the office

• Responsible for managing & maintaining a top class BPO infrastructure 
• Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode. 
• Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes.
• Develop a strong vendor base and work towards maximizing value for EXL. Also, build adequate back-ups for core deliverables in order to achieve a 99.9% uptime. 
• Reduce wastage and bring about efficiencies within the department _ work towards cost savings on a budget v/s actuals of approx 5-7%.
• Create a responsive environment within the department with the objective of being highly customer centric and driver to meet internal deadlines _ quick TAT on 99% of pending issues. 
• Responsible for co-coordinating client visits and handling all travel requirements 
• Ensure safe and secure work environment.
• To prepare and deliver timely and according to standard requirements the periodic reports assigned by the Supervisor/Production Manager/Company’s Management.
• The person is also assigned to observe and control all unforeseen situations caused by technical failures (e.g. power failure, short-circuit, problems with the security system), and to further inform the employees of EXL and any outside personnel about the problems/failures that have occurred, with a view of identifying fast solutions to such problems/failures and to make sure that the activity of the company is not interrupted for too long.
• To comply with all norms, procedures and Internal Policies that govern the processes and relationships within EXL Service România.
• To attend regular training sessions held by the Company on topics related to health and safety at work (according to Law 319/2006) or any other topics/ matters necessary to carry out work within the Company.

Skills & experience

• Bachelor's Degree
• Good Level of digital skills (MsOffice);
• Other requirements: fluent English, very good organizational skills, accuracy and attention to details, communication skills, technical issues understanding;
• Personal characteristics: communicativeness, loyalty, discipline, ability to work in a team