Lead - Account Executive (English Speaking)

In this individual contributor role (IC). As a Lead Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Southern Europe. You will develop business opportunities at assigned named accounts. In this role, you will advocate multiple Freshworks product lines targeted mainly at enterprise clients. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer oriented.

Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful.

Your Role and Responsibilities:

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities

• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts

• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points

• Communicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processes

• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.

• Provide regular reporting of pipeline and forecasting to the Sales Manager

• Travel to customer locations and customer-focused events regularly

• Educate yourself to become an expert in SaaS products (CRM/CX/ITSM) and our product suite