Laboratory Operations Executive

• Familiarization with all Test Methods & Laboratory Procedures
• Support and maintain the laboratory operations. Coordinate activities of the section to meet the turn around time and maintain the laboratory flow process.
• Maintain Coordination with the Team and with fellow coordinators.
• Maintaining the customer relationship, answering queries and handling complaints and feedback.

Specific responsibilities:

• Review worksheets before passing on to the laboratory analyst
• Work with operation department to retrieve samples when customer calls for re-test
• Check test results from Lab Analysts and to approach Team Leader if suspicious results are detected for a retest
• Review test results with Diagnostic Team to identify if retests or any further recommendation/diagnosis is to be done/included
• Release test results to customer upon final review
• Work closely with the Team Leader to get updates and progress on the batches to meet customers’ turnaround time (TAT)
• Monitor registration of samples & completion of the batches of samples to ensure TAT is met.
• Understand the full details of contracts & customer requirements.
• Provide recommendations to the customers based on test results
• Attend to customers queries and visits, email correspondence and providing quotations.
• Resolve customer issues regarding test results and complaints, and to update Asst Manager on any customer feedback
• Coordinate delivery and collections of samples
• Ensure and release of Error free Reports with a follow up with the customers
• Coordinate on Samples Management & Outsourcing of samples to other SGS Laboratories
• Assist operation team on operational related matters if applicable
• Review, escalate and request repeat results if abnormality in result findings
• Follow up on the instruments, analysis and corrective actions.
• Perform any other task(s) as assigned by management