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L3/L2 Production Support Analyst – Banking & Capital Markets
Job description
Greetings,
We have an immediate opening for a L3/L2 Production Support Analyst – Banking & Capital Markets at Synechron in Pune.
- Role: L3/L2 Production Support Analyst – Banking & Capital Markets
- Experience: 7+ Years
- Location: Pune
- Employment type: Full-time
- Domain: Investment Banking
About Company:
Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn community. Synechron: Technology and AI Consulting for Business. Synechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower businesses.
Diversity, Equity, and Inclusion
Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity. We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other. Choose a career with us and let’s pursue innovation, together.
Job Description
L3/L2 Production Support Analyst – Banking & Capital Markets
Role Overview
The L3 Production Support Analyst is responsible for providing advanced technical and functional support for mission-critical trading, risk, payments, treasury, and capital markets applications. The role ensures system stability, rapid incident resolution, root cause analysis, and continuous improvement of production platforms. This position operates within a 24x7 support model and collaborates with development, infrastructure, business stakeholders, and external vendors.
Key Responsibilities
Production Incident Management
- Act as Level 2/3 escalation point for high-severity (P1/P2) incidents.
- Lead triage calls and drive resolution within SLA.
- Perform deep-dive troubleshooting across application, middleware, database, and infrastructure layers.
- Own post-incident RCA documentation and preventive action plans.
Application & System Support
- Support front-office, middle-office, and back-office systems.
- Monitor trade lifecycle flows (trade capture → validation → settlement → reporting).
- Analyze trade breaks, reconciliation issues, settlement failures.
- Provide data fixes in production (under governance and change control).
Technical Troubleshooting
- Strong hands-on debugging in:
- Unix/Linux scripting
- SQL (Oracle / SQL Server / Sybase)
- Log analysis using any of tools like Splunk, Kibana, Dynatrace, AppDynamics.
Release & Change Management
- Validate production deployments.
- Perform smoke testing post-release.
- Review impact analysis for production changes.
- Support weekend releases and major rollouts.
Automation & Stability Engineering
- Develop automation scripts for health checks and recurring issues.
- Identify repetitive incidents and implement permanent fixes.
- Improve monitoring coverage and alert tuning.
- Drive shift-left initiatives to reduce ticket volumes.
Regulatory & Compliance Awareness
- Ensure adherence to audit and compliance requirements.
- Support regulatory reporting systems.
- Maintain production controls aligned with banking policies.
Domain Knowledge Required
Strong understanding of:
- Equities, Fixed Income, FX, Derivatives
- Trade lifecycle management
- Market data feeds
- SWIFT messaging
- Risk & PnL systems
- Reconciliation & settlement processes
Experience with platforms such as:
- Apex (preferred) / Murex / Calypso
- Trading OMS/EMS systems
- Treasury systems
- Core banking applications
Required Skills
Technical
- Unix/Linux
- SQL (complex joins, performance tuning)
- Microservices architecture
- Batch processing tools (Control-M)
- Monitoring tools
- ITIL framework
Soft Skills
- Strong stakeholder communication
- Ability to handle high-pressure incidents
- Leadership during bridge calls
- Clear RCA documentation
Preferred Experience
- 7+ years in production support
- Experience in Capital Markets or Tier-1 banks
- Automation mindset
Required skills
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Company information
- Company
- Synechron
- Location
-
India
India - Posted
- 5 days ago
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