PEOPLEOCITY LLP
9 months ago
L2 Support Engineer
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Company information
- Company
- PEOPLEOCITY LLP
- Location
- India, Maharashtra, Mumbai, Goregaon West India
- Posted
- 9 months ago
Job description
L2 Support Engineer
- Resolve escalated technical issues (API errors, data sync, integration failures).
- Work closely with product and engineering teams to debug SaaS workflows.
- Manage communication gateway issues (SMS/Email/WhatsApp).
- Perform root cause analysis and recommend fixes.
- Train L1 engineers on new features and compliance workflows.
Requirements
- L2: 2–5 years in Technical Support/Helpdesk roles.
- Familiarity with SaaS platforms, ticketing tools, and CRM systems.
- Strong communication skills (English + Hindi/Marathi preferred).
- Ability to work in rotational shifts.
- Escalation Resolution Time, Root Cause Fix Rate, Knowledge Base Contributions
Required skills
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